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Customer Feedback 2007

January 1, 2007

written by Martin Foley

The lifeblood of our business is happy customers!

We have complete confidence in the products we sell and we aim to wrap them in the best possible service. Please read some of the comments received by e-mail during 2007, which we hope represents what our customers think of us.

Of course there are many components of a transaction that may go wrong and sometimes they do, but they say the best measure of customer service excellence is the ability of the supplier to put right an error. We will always try to do this immediately.

We welcome any feedback, this is how we learn to improve the shopping experience.

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Comments


    Martin Bean says:

    I just wanted to say how pleased we are with the door. It is incredible and just what we were looking for.
    Thanks very much for really good service, much appreciated.

    Scott Hinchcliffe says:

    The door was received yesterday, as ordered and in good order. Many thanks for your help and service.

    Andrew Chang says:

    I received the centre pull this morning.
    Many thanks for your prompt and efficient service.

    Linda Parker says:

    Just to say thank you for the letter plate and for your efficiency in sending it out so swiftly, other companies could learn a lot from you.

    Noel Chadwick says:

    Many thanks for the swift delivery of knobs and knocker. They’re superb!

    Julia says:

    Received the parcel yesterday. I must congratulate you with the speed at which you send the orders on to people. I wish more companies were as efficient as that.

    David says:

    Just to let you know that my doors finally got hung today. They look absolutely fantastic and worth every penny. Thank you very much.

    Craig Serghi says:

    Many thanks for sorting the delivery problem. It’s great to deal with a company who when a problem arises as these things do, you sort it out immediately.
    It is a pleasure to do business with your company.