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Customer Feedback 2015

January 14, 2015

Priors customer service
written by Vicki Bale
Customer Service Feedback

Here is our Customer Feedback Blog for 2015

CUSTOMER FEEDBACK 2015

Welcome to Priors Period Ironmongery! We hope some of the comments on this and previous years feedback will give you confidence in the quality of our products and service. It can be a leap of faith to buy from an unknown website as we know ourselves, being big internet shoppers. We do not pretend everyone is happy with us (hopefully nearly everybody!) as of course things can go wrong. If we do make a mistake we will try to correct the problem as soon as we can. We have been in business since 1997 and are based in rural South Shropshire.

Our Service

If you need assistance we are on the end of the phone to answer any queries. Our products can be more complicated than you think and we are here to help. The most common technical queries we answer are related to door latches and locks, requirements for external doors, the correct size for door knobs, the use of door handles or door knobs, rim or mortise locks, spindle sizes, different types of window fastener, the supply of items outside our on-line range etc. If we can offer quality advice, we can save you time and carriage costs by getting your order right first time. If there is something we don’t know, we will do our best to find out! We can also answer questions on availability.

Our Products

We purchase from suppliers who we have worked with for some years and who’s products we know meet the highest quality standards. We aim to offer the best quality traditional products and we stand by our products over time.

Feedback

We really appreciate feedback and would like to thank our customers who take the time to e-mail or comment. Please keep it coming! To leave feedback please drop us an e-mail or leave a comment below. If you want to leave feedback on any review sites, this would be even better!

 

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Comments


    Ron Davis says:

    Great service – Vicki even spotted a mistake on my order and connected me with a proposed solution.

    Jay Patel says:

    I have had excellent service and product from Priors. I would highly recommend them. I order a lion door knocker which came the next day and is exactly as described.
    Thank you to Vicki for all your help.

    Amanda Bentley-Buckle says:

    Thanks so much, the glass cupboard knobs arrived last week. They will be put in place on Wednesday but they look lovely already!

    Mushtaq Iqbal says:

    Thank you for your assistance with all the door furniture and we will definately be using you in the future as the quality of the products was excellent.

    Dominic says:

    I’ve received the beehive door knobs. They look lovely thank you.

    Hugh Melvin says:

    Many thanks for my order received today. The door knobs are fantastic and I have already fitted them to my refurbished door.

    Shirley Hamilton says:

    Just to say thank you for the great service and fast delivery. The studs are great. Very pleased I have found your web page to order from and won’t hesitate to order from you in the future.

    Caroline Baxter says:

    Thanks for the door handles they look amazing.

    Patricia Jackson says:

    I have just received the Doctors knocker I ordered from you a few days ago. Not only are we are absolutely delighted with it but it fits the door to perfection!

    It actually arrived yesterday but as I was out and it was ‘signed for’ I had to collect it from our local delivery office today.

    Thank you so much once again for all the help you gave me. Your customer service is second to none and I would not hesitate to recommend you to anyone. Your website is excellent with such an interesting range of products available. I have, in fact, given your name to my daughter and her husband who have recently bought a 5 story, Grade B listed Georgian townhouse in Newcastle upon Tyne! She may well be looking for bits and pieces!

    Thanks again…….

    Niki Kern says:

    Thanks so much! I received my parcel yesterday, brilliant!

    Jay Hart says:

    The nails arrived on Friday and are perfect. Thank you!

    Patricia Jackson says:

    You have been most helpful and I appreciate it very much.

    Shurouk Al-Sabbagh says:

    Porcelain knobs arrived safely and they are great.
    Many thanks

    Peter Daubney says:

    We have used Priors in the past for door furniture. We decided to return to Priors for some other door furniture for a door we are having made. The quality of the door furniture is excellent and many guests to our home have commented on how much they like them.
    Despatch of products was speedy – excellent service!

    Libby Lyon says:

    What a brilliant service you provide – I would highly recommend you to others
    Thank you so much

    Ray Bennett says:

    You are the best team in town! Thank you for being so helpful.

    Anna Rowsell says:

    The new escutcheon is perfect. Thanks so much for all your help.

    Ros Rigby says:

    Thanks! Your website is really good by the way – I never knew there was so much to learn about door knobs!

    Joanna Conway says:

    Brass front door furniture – Love Love Love it!! Thanks again for all your help.

    Tracy Scott says:

    I would just like to thank you for my Pewter window furniture. I am extremely pleased with the quality and your prompt service. I will definitely be in touch again to purchase more items.

    Ruth Fenton says:

    Handles arrived today and they are perfect! Thanks so much for arranging delivery dates for me!

    Roger Hicks says:

    Thanks for the Foley Bell Push. It is an absolutely classic design in traditional materials and it looks superb in the porch to my Victorian house. It is exactly what I wanted so I am delighted with it.

    Lee Taylor says:

    The Art Deco door handles arrived promptly thank you.
    They are perfect since they pretty much match the same handles which are at least 65 years old and have been hanging on (or off as the case may be) for a good few years now. Thanks.

    Sarah Bush says:

    Letter plate arrived this morning and it’s beautiful!
    Many thanks for your help.

    Caroline Dibbs says:

    Many thanks for sending the acorn cupboard knob, we love it so will be ordering another 20 this afternoon.

    Beth Boots (Australia) says:

    You certainly did pack the porcelain door knobs well – they have just arrived, all safe and sound. It’s amazing that they’ve travelled to the other side of the world and got here intact and so quickly!
    Thank you very much – and if we need some more I will have every confidence in your packing!!

    Mandy Butow says:

    Glass cupboard knobs arrived – thrilled.
    Thank you.

    Dave George says:

    Absolutely delighted with the door furniture from Priors – and indeed with the service. Ordered after 6pm and received an instant, personalised, email indicating availability of goods but also a word of warning on the suitability of one of the furniture elements. Following a discussion with Vicki (at about 6:30pm), we altered the order to reflect their recommendation. In addition we received a rebate on the P&P. Quality is outstanding and the end result better than we could have hoped for! Thank you all. Dave George – Portsmouth.

    Bairbre Meade says:

    Thank you for all your help and efficiency.

    Jayne East says:

    Thank you for letting me know. That is extremely prompt service.

    John Porter says:

    Thanks for the speedy reply, service and all your help.

    Vance Whittall says:

    Butterfly hinges received today. Very fast delivery, well-wrapped. Thank you.

    Mike McHugh says:

    I received my order yesterday, thank you.
    The white ceramic knobs are perfect! The construction of the screw fitting is much better than other knobs I’ve bought, and all 50 knobs arrived in perfect condition… the protective packaging was most impressive! Based on this purchase, I’ll be visiting your web-site again for other pieces of door furniture.

    Helen Gardhouse says:

    Thanks so much for your email. Yes all the glass door knobs have arrived safely and we are very pleased with them.
    With best wishes

    William Swindells says:

    Just letting you know we have received the studs and they are fine – thanks very much for your quick and efficient service – terrific customer service.

    Ian Brown says:

    Thank you for your help in sourcing and supplying a new door handle for my specific requirements.

    Steve Farmer says:

    Our order of door and cupboard porcelain knobs arrived today. Good product, good service and very well packaged. No hesitation in recommending you.

    Jon Cope says:

    Thank you for sending the Art Deco nickel door knocker and centre pull. They are both fantastic, but I fear that the centre pull might be a bit too much for our relatively modest door!

    Jon Cope says:

    Thank you for sending the nickel deco door knocker and centre pull. They are both fantastic.

    Peter and Barbara Hennings (Australia) says:

    The green chequerboard glass knobs are in use thank you, adorning our pink and green bedroom. You seem to be the manager, advisor, arranger, shipper and follow upper, you do a great job, we appreciated your excellent service, warm regards, Peter and Barbara.

    Karen Kluiters says:

    A big thank you for the very prompt response to my order. Everything arrived in record time, with excellent communication beforehand and well packaged. I can highly recommend Priors Reclamation. Excellent website and very efficient service.

    Ross Bower says:

    We are delighted with the quality of our nickel door furniture. It really exceeded our expectations. Thank you.

    Rachel Smith says:

    Got the pewter door knobs today as promised and I’m really pleased with them. They look great.

    Catherine Pearce says:

    I received my brassware this morning and am very happy with everything I ordered, especially the Harley centre door pull which is really lovely. Looking forward to our new door arriving so that all the hardware can be fitted on.

    Lorna Clegg says:

    Received postage refund and new Art Deco handles and bell. We are really pleased. Many thanks.

    Jan Jay says:

    Just wanted to say thank you for your help this week. It was so refreshing to find such good customer service.

    Helen Vaudrey says:

    The nickel drawer pulls have arrived safely and are absolutely gorgeous, such fantastic quality, and thank you so much for your exemplary customer service. I will now be looking for excuses to buy things from you.

    Paul Jackson says:

    Incredible high quality brass products which are appropriate and look great on my period door. Put on once and there forever. Three cheers for the customer service from Vicki.

    Helen Vaudrey says:

    The turban doorknobs arrived safely today, they are lovely, many thanks for sorting them out. The reeded handles are lovely and the drawer pull looks great.

    Susan Porter-Thomas says:

    Our nickel door furniture looks fantastic. Thanks so much.

    Stephen St Quinton says:

    All the nickel front door furniture is fitted and looks great.

    Margaret Case says:

    Thank you Vicki for my gorgeous brass knob and number. It arrived bang on time as promised, and my front door looks great now!

    Gaye Ballard says:

    Oh the perils of bring efficient! Lol. I’m impressed by your service and product.

    Jennifer James says:

    I am happily delivered of a parcel of splendid door knobs etc.
    Thank you so much for your patience with my enquiries.

    Ray Lascelles says:

    Many thanks for the speedy delivery of our Suffolk latch kit, great quality and it looks magnificent on our oak door. It was a pleasure dealing with Priors.

    Lisa Di Giuseppe says:

    Thank you so much for the prompt refund.
    I have been very pleased with the service I have received from Priors Period Ironmongery and would definitely order from you again and recommend you to family and friends.
    Thank you again

    Zoe Pepper says:

    Thanks so much for your help yesterday; the items have arrived safely today. Many thanks 🙂

    Simon Harvey says:

    I managed to pick the bathroom shelf up last week. I have opened the box and it looks fantastic. Things are hectic at the moment but hopefully I can get it put up next weekend. Thanks.

    James Cooper says:

    I’ve bought quite a lot of ironmongery from you over the last few years and thought it was about time I said thank you. You stock an excellent range, your prices seem as keen as anyone’s and you always deliver quickly, or let me know if there’s going to be a delay. I also think your website has improved a lot in the last year or two, which does make it easier to find what I’m after. I do hope your business is doing well, you clearly work hard at it and deserve to succeed.

    Many thanks and keep up the good work.

    Over three years ago we ordered all our door furniture from Priors. We chose the Sea Urchin door knobs throughout the house. They look fabulous on our doors and give us pleasure every day. We decided to purchase again, this time a towel horse in chrome. A superb quality item which looks amazing in our bathroom. Thanks Priors!

    Rob Rayward says:

    The locking beehive sash fasteners arrived promptly today. They look excellent and are virtually indistinguishable from the originals (damaged) that they have replaced. It’s good to see that the same quality of workmanship still exists. Many thanks for your help Rob

    I received the knob and rose today, thank you so much – they are perfect! You delivered an amazing service, not many companies would be so accommodating and go the extra mile for a small order and then deliver next day!! Customer service at its best!!!!!