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Customer Feedback 2009

January 1, 2009

written by Vicki Bale

This is our Customer Feedback Blog for 2009. If you have not purchased from us before please take a look at the kind remarks made by our customers during the year. For more comments see the 2010 feedback.

What we hope is that these comments will give you confidence in the quality of our products and service. We know ourselves it can be a leap of faith to buy from an unknown website. Please call us to discuss your requirements. Our products can be complicated and we are here to help.

We do not try to pretend everyone is this happy with us, but if we do make a mistake or have a problem we do try to sort things as soon as we can!

A big thank you to all those customers who spared the time to leave feedback.

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Comments


    Tom B says:

    Tom B
    I’ve ordered brass beehive door handles and matching escutcheon plates from Priors Reclamation intermittently over the past 4 years as we slowly renovate our house. I trained as a professional art restorer and have what I hope is an eye for detail, especially period detail, and the quality of these fittings – the castings, the colour, and the weight – is as unmatched as it is perfect.

    Unreservedly recommended, and friendly, fast service too!

    Adrian Dalton says:

    Adrian Dalton
    Just to let you know that the oak front door arrived safe and sound on Thursday. It really is a hunk of timber isn’t it. I love the way the oil brings out the grain without giving it a “varnished” look.
    I am very pleased with my purchase and wish to thank you for your help and advice since I first expressed an interest. You have always kept me informed and have offered me excellent service. Thank you.

    Graham Dye says:

    Graham Dye
    I have just received our delivery of handles and would like to say how absolutely delighted we are with the quality and finish. They are really superb and I am sure our client will also be delighted as they will really enhance the refurbishment we have almost completed.
    Many thanks for your excellent service.

    Charles Maddren says:

    Charles Maddren
    Thank you for your prompt action and your kindness. It has been a real pleasure buying from you.
    My best wishes for you and your business – I will recommend you whenever I get the chance.

    Camilla Carter says:

    Camilla Carter
    The door handles have just been delivered, thanks very much for the prompt service and the great brass reeded handles.

    Anonymous says:

    Anonymous
    Have just ordered Pewter door bolts and must say the service I received was excellent. I would definitely recommend you to other customers.

    Lesley Gardner says:

    Lesley Gardner

    Absolutely thrilled with the superb quality brass door knobs. They are a wonderful finishing touch to our four reclaimed pine doors. Very efficient service and I would thoroughly recommend Priors Reclamation.

    Annie Langford says:

    Annie Langford
    We tracked down our wooden door knobs at last, and they were worth the wait. They are superb!
    Many thanks for your care and attention.

    Dave Bush says:

    Dave Bush
    I’d like to thank Priors for the excellent helpful and courteous service I have received in the purchase of a special “one off” door handle.
    I’m about to try it out in Italy, and I hope to be buying some more when I know it works as I want. In particular my thanks go to Vicki, who made it an easy and pleasant task.
    Thank you, Vicki,

    Anonymous says:

    Beehive Cupboard Knobs
    Thanks for the prompt delivery the beehive cupboard knobs – they look great in the kitchen, and it is such a pleasure to deal with a company that returns calls, knows that they have items in stock before they take payment, and then delivers them on time!

    Chris Ellis says:

    Chris Ellis
    Thanks for the splendid Old Doctors Knocker. I’ve fitted it and – low and behold! – we can at last hear when people come to the door. (no more wireless chimes that often do not work and, when they do, sound so unpleasant you wish they didn’t.

    Adrian Steel says:

    Adrian Steel
    This order was received by lunchtime next day and we are delighted both with the service and the quality of the wooden knobs.

    Anonymous says:

    Anonymous
    Fantastic will definitely recommend, service was fantastic and the quality of the hinges excellent. Delivery was quick, would definitely recommend. Thank you.

    Guy Wisbey says:

    Guy Wisbey
    Most impressed with the service; the parcel arrived the next morning before the builder did!

    Lovely items of window furniture; good quality at a very reasonable price

    Helen says:

    Helen
    renovating our barn in France we thought we would find loads of iron work and other finishing touches for our barn – but after 12 months of looking the answer was a resounding NO and the items we thought may do were so very expensive! I was very pleased to come across Priors Reclamation Google because they had the iron door hooks and door knocker we wanted. I wish I had found the site sooner to buy the latches and door handles we needed for our 24 doors! I found the customer service to be exceptional, vicki was able to answer all my questions and very quickly. She was also able to get a great quote for shipping the goods directly to France (which we perfectly packed aswell – something other companies forget about for such a long journey). I am over the moon with the items we purchased and cannot wait to use Priors again for our future renovation projects. Highly recommend.

    Geoff says:

    Geoff
    Great service. Bought a large brass door knob for the front door, after 5 years the door looks as good as we had always known it would. Shame I didn’t find the site earlier! I bought 4 brass cabin hooks to retain our French doors and am just as impressed. Just make sure you order the right size, I didn’t but the returns process was very fast and easy too.

    Anonymous says:

    Anonymous
    Worth the wait!
    The brass ‘sash window furniture’ has arrived it is without question superb!

    Camilla Payne says:

    Camilla Payne
    Thank you for sorting my brass order. Everything arrived on Friday and was fitted over the weekend and looks lovely.

    Heidi says:

    Heidi
    A great all round experience.
    We purchased the pewter door furniture which is lovely.
    Ordering was easy, delivery was prompt and nothing is too much trouble.
    I would certainly recommend Priors to anyone and I will be using them again.
    Thank you!

    Anonymous says:

    Anonymous
    What a fantastic and friendly service I have received when ordering and sourcing brass butt hinges to match the first set I ordered way back in Feb this year due to a supplier change…Vicki (Co. Director) provided continual support and always kept me up to speed with progress until my hinges were delivered! I would highly recommend Priors for their speed of delivery and excellent customer service…well done team and continue to keep up the good work!

    Darren Godsall says:

    Darren Godsall
    Good communication, prompt delivery, great quality and the client loves the items.

    In-Habit Ltd, Hereford

    Sophie Dick says:

    Sophie Dick
    Thanks for my oak floorboards, Martin and Vicki – they’re lovely.

    Jim Priest says:

    Jim Priest
    Ordered some door furniture items via your website on Monday afternoon. The items arrived Tuesday morning. You can’t beat service like that! Many thanks.

    Christina Clark says:

    Christina Clark
    Thank you so much for such a beautiful oak door! We are so pleased with it!
    We really appreciate the speed with which you turned our order round for us and will be recommending you to anyone who wants a similar door.

    Janet Hastings says:

    Janet Hastings
    The door arrived safely, very well packed. My husband is delighted with the quality and workmanship. His comment was “You don’t get solid doors like that at B&Q”.
    Thank you again for your help and reliability, feel free to quote us to prospective customers in the future.

    Nick Goodwin says:

    Nick Goodwin
    Lock and knobs arrived Wednesday am as promised, very pleased with the purchase and quality of the goods. It has been a pleasure to deal with such an efficient firm. We won’t hesitate to recommend you.

    Steve Reynolds - Manchester says:

    Steve Reynolds – Manchester
    I just want to congratulate you on the excellent service and quality products that you provide. I ordered, and very promptly received, a quantity of your wax iron window furniture and I was very pleased with the quality of all the items. Additionally the friendly and helpful service I received over the phone was very much appreciated. I would recommend your products and friendly and efficient service to anyone.

    Anonymous says:

    Anonymous
    The hinges arrived exactly as you had arranged with the courier. Thank you (I must say that WELL EXCEEDED my expectations). They were lovely but when we held them in place we realized we’d ordered the wrong size. The correct ones were dispatched and arrived again speedily and you were so kind to check whether everything was ok. We felt really cared for
    … and yes, the larger hinges are just perfect – fantastic.
    … and your service has been spot on too so give yourselves a deserved pat on the back.