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Customer Feedback 2010

January 1, 2010

written by Vicki Bale

Welcome to our Customer Feedback Blog for 2010. If you have not purchased from us before please feel free to read the kind remarks made by some of our customers during this year. For more comments, take a look at the 2009 feedback. If you think we deserve it feel free to add to it!

To leave feedback please page down to the bottom and add a comment or if you prefer just drop us an e-mail.

What we hope is that these comments will give you confidence in the quality of our products and service. We know ourselves it can be a leap of faith to buy from an unknown website. Please call us to discuss your requirements. Our products can be complicated and we are here to help.

We do not try to pretend everyone is this happy with us, but if we do make a mistake or have a problem we do try to sort things as soon as we can!

A big thank you to all our customers who have left feedback. It is much appreciated!

Leave a comment


    Catherine Martin says:

    I received the Richmond Beehive brass door knobs, escutcheons and door hooks I ordered on Friday today (Monday), despite that fact that all other deliveries have been delayed due to the snow.
    I am absolutely delighted – they are really beautiful, very heavy and I can’t stop touching them! Our carpenter is so impressed he wants your details too.
    Many thanks for a great product, delivered super quick! I have to order three more escutcheons now because I forgot the locks have two sides – doh!

    Peter Jones says:

    Thank you for sending the Richmond Beehive Knobs. The knobs together with the Regency rim locks have added a bit of class to our newly painted doors. We are really pleased with them. Many thanks.

    K McConnachie says:

    Replacement letter plate arrived today – it is in excellent condition. The service received from your Company has been first class. I note the action taken as regards the refund of the postage.
    Once again very many thanks for your prompt attention.

    Kate McCullen says:

    Thank you for the delivery of the Art Deco window stays and handles, they look great. We are very happy with them and the service you have provided has been excellent.

    Amy Sharpe says:

    Many thanks. I will look to buy from you in future. Very good service and quality items.

    Ann Homer. The Allenheads Inn, Northumberland says:

    Just to let you know how pleased I am with my recent order for door furniture for our two front doors at The Allenheads Inn. I live in the highest village in England and it can be a bit damp and grey but I do think choosing the dark grey paint and the wonderful nickel door furniture has worked very well for this very old building, 1740.
    Thank you for fantastic service and high quality of goods. I hope to use you again in future.
    The Allenheads Inn, Allenheads, Near Hexham, Northumberland.

    Olaf Weichsel from Germany says:

    I wasn´t able find antique door knobs and handles in Germany. When I figured out that there is a market in UK I found the ones I like at Priors quickly. First I had some doupts to order in a foreign country. But you were very customer oriented, especially quick in answering and shipping as well as always trustful. Even when I changed from brass to nickel it was no problem. I will come back to priors for the next door. Regards Olaf

    Genevieve Reed-Allen says:

    Thank you for your excellent service on my door furniture.

    Brian Sugden says:

    Have just received our brass door furniture, and absolutely delighted with its quality. Have never been able to find similar products locally. Service also excellent, being kept informed of delivery date, which was spot on. Will recommend to friends.

    Debbie Gent says:

    Very pleased with recent purchase. The pewter letter box has been installed, well made and extremely sturdy and is almost a perfect match to the existing door handle.
    Thank you for your speedy service

    Janet Gears says:

    Joanne Willcocks recommended your products to me and we are both over the moon with the quality of the Pewter items we have ordered. My builder was also suitably impressed so I gave him details of your website also.

    C Dutson, Salisbury says:

    Thank you for your help with everything. The quality of your door furniture is superb and has been greatly admired by our builder and carpenter.

    Claire Hunter says:

    We love the pewter hinges and handles, they look great. We will definitely be visiting your site again! Thank you again.

    Lisa Bateman says:

    We purchased the Lion Head miniature door knocker to disguise our Yale lock, I’m over the moon, it looks beautiful, I’m going back outside now to look at it again. So pleased with the prompt delivery also.

    Sally Wall says:

    Can’t believe the doctor’s knocker is already here and it’s gorgeous! We’ve been looking for ages for something as lovely, thank you for your help and incredibly prompt service. Now looking forward to the letter plate!

    Ronnie Brown says:

    An absolute pleasure to deal with. Quality products with super quick delivery. I’m absolutely delighted with my purchases. First class service – would highly recommend. Very many thanks.

    Maureen Nielsen from Denmark says:

    We received our lovely door knocker just 3 days after ordering it and it is exactly as described on your on-line site. The workmanship is superb–it is heavy and well made. Your service and product are excellent. Many thanks!

    siobhan O'Leary says:

    I have had quite a lot of trouble finding a letterbox in cast iron that wasnt a nasty looking mock forged thing or painted in a sticky looking dark black – so this item is great and it was the best price of all of them. Very helpful service and helpful with the delivery – so thank you for that

    Barry Sutton says:

    First order and an immediate call back with all the required info and advice. Superb first impression. They also had exactly what we wanted.

    Julie Mason says:

    Wonderful service! Speedy and all correct. The quality of the irongmongery we have received from you is excellent and complements perfectly the hand made doors we are fitting in our new build. Budget is important but not at the expense of quality. Priors ticked both boxes!!!
    Thank you.

    Brian Law from Glasgow says:

    I recieved my Octagonal Brass knobs last week and as you said on the phone when I ordered them they are absolutely not cheap imports and exactly what I was looking for. Quality feels right and looks right, they look great on my doors and perfectly in keeping with what would have been there originally….one happy customer

    Tom Stevenson says:

    The polished nickel door and window furniture we purchased from you earlier this year has transformed our house. Thank you.

    Ken McCoy says:

    Just wanted to say thank you for the quick service. We are very happy with the quality of the wooden door knobs, they are a close match to our originals.

    Ruth Jefferson - New Zealand says:

    We have received the parcel and all wooden door knobs are on and look fantastic! we have paired them with 1950’s/1960’s glass panelled doors (now that is not what you do is it!) and they look brilliant. have put the maltese cross knobs on our old kauri door to our bedroom and on the arched door entrance to the conversion we did downstairs and they are a standout feature. we live in a pressed earthbrick house and as you can gather anything goes, and we have proved the ebonised doorknobs can do more than be married in the traditional way! your service was amazing the whole way throughand the product you provide is of an excellent quality so many thanks for being such a pleasure to deal with.

    Jonathan Gillet says:

    I much appreciated the friendly and efficient service when ordering a made-to-measure Victorian panelled door -and also the after sales advice. The door is now installed and looks great. Just so much better than a mass produced product.

    Pauline Morgan says:

    Your website was a real find. Very impressed with the advice and service we received. Delighted with the quality of the nickel door furniture which we have not found anywhere else. Everything arrived within a few days – first rate service.

    Liz Duddy - Derby says:

    My husband and I purchased some rosewood parquet flooring last year for our dining room as we decided that this was going to be more practical than carpet. We decided to do some research on the internet and spotted Priors Reclamation. They were extremely professional and answered all our queries with regards to this type of flooring, they even recommended someone to lay the floor who has done a superb job. My husband and I have purchased some lovely Sea Urchin door knobs as well from this company and they look absolutely stunning on our doors. They have an extensive selection to choose from. We have recommended this company to our friends and one friend has bought some internal pine doors and glass door knobs and they were happy too!

    Mar 21, 2010 04.03

    Jonathon Matthews says:

    Jonathon Matthews
    It is great to support such a wonderful local business offering a broad range of quality products. We will be coming back to you as our renovation projects unfold!

    Catherine Savage says:

    Catherine Savage
    We are delighted with everything we have ordered from you and have been very impressed with your service.

    Leonardo Carparelli - Southern Ireland says:

    Leonardo Carparelli
    I received my nickel art deco door knobs. They are gorgeous, just what we wanted. Your packaging and service was excellent and you also kept in touch via email to keep me updated when the package was leaving England. I would definitely do business with your company again. I am in the South of Ireland and the postage was very reasonable.

    Ross Berndt - Queensland Australia says:

    Ross Berndt Queensland Australia
    The parcels arrived in 9 days -not bad for the Royal Mail!
    The sash fasteners are just as described and as in the photos. The wooden beehive escutcheons are almost identical to the original that I have – effectively a perfect match.
    All in all, I am pleased with the brassware and happy that the transaction went smoothly, helped greatly by your prompt e-mails and willingness to help. I have purchased items online from other places in the UK, but no-one has matched your customer service. Thanks for everything, and I will certainly go to your website first if I need other items.

    Pam Holden says:

    Pam Holden Lancashire
    Many thanks for your help in purchasing the beautiful brass Cromwell rimlock, the attention to detail and authenticitity is excellent!

    Mike Lyons says:

    Mike Lyons
    The Pewter Letter plate and door furniture looks great, we love it!

    Customer from West Sussex says:

    Customer from West Sussex
    All hinges etc were received mid morning the next day following placing an order – very efficient. Many thanks.

    Tiffany says:

    Tiffany from Oxford
    Bought some door furniture last week. Had superb service and all products arrived promptly and safely.
    Thank you so much.

    Loretta, Belfast says:

    Loretta, Belfast
    Came across Prior’s site by accident. I ordered brass letter box and Doctor’s brass door knocker on-line while the company were closed for a week. On their return one week later, I received an email confirming my order and details of delivery. I had the order by Wednesday. The items were delivered by Royal Mail which worked out cheaper than the quoted delivery cost and the difference was refunded to me. The items were perfect, excellent quality and just what I wanted and cheaper than if I had bought them locally! I would highly recommend Prior’s! Thank you!

    Anonymous says:

    I would like to thank Vicki at Priors who was extremely helpful when I ordered my Victorian brass door handles VERY last minute – she got my order out to me overnight and the builder was able to fit them to the door as planned – they look great so will definitely be in touch again to place further orders in the near future. Thank you Priors!

    Mrs Munro says:

    mrs munro
    excellent prompt service and products just what we were looking for.

    Annabel Jones says:

    Annabel Jones
    Priors Reclamation custom made me an oak, part-glazed, stable-style front door. They translated my vision exactly and delivered a beautiful door which exceeded my expectations. The black, iron door furniture I purchased looks fantastic and completes the quality look of the door. I have received many positive comments about the door. I also love the internal pine cottage doors I ordered. They are made from high quality wood and are finished beautifully. The service I received from Priors Reclamation was fantastic, and I would recommend the company without hesitation

    Sarah Richards says:

    Sarah Richards Oxfordshire
    I am so pleased with the quality of the door knobs that have just arrived I’m about to order some more.
    Friendly and efficient service too.
    Highly recommended.

    Kevin Leedham-Green says:

    Kevin Leedham-Green
    We have installed 62 sq. mtr. of new Rustic French Oak boards in 4 different widths during a fundamental refurb project of an apartment in Bewdley. Whilst our decor is modern, the flooring echos the 17th Century age of the building and it a superb and timeless flooring solution. So glad we went the extra mile and avoided laminate! Priors Reclamation are to be commended for their patience as they were expecting our call-off in June, whereas we were only ready in October! Thank you for your understanding and courtesy.