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Customer Feedback 2011

January 3, 2011

Priors great customer service
written by Vicki Bale

Here is our Customer Feedback Blog for 2011. If you have not purchased from us before, we hope the comments below will give you the confidence to buy. For more comments please go back to the 2010 feedback. For customers who have made a purchase and would like to leave feedback, please do so below or e-mail us.

To leave feedback please page down to the bottom and add a comment or if you prefer just drop us an e-mail.

If you are new to us we hope some of the comments will give you confidence in the quality of our products and service. We know ourselves that it can be a leap of faith to buy from an unknown website. If you need any assistance we are on the end of the phone to answer any queries you may have. Our products can be complicated and we are here to help.

We do not pretend everyone is happy with us, as of course things can go wrong. If we do make a mistake we will try to correct the problem as soon as we can!

Many thanks to all our customers who have provided some feedback. We appreciate it!

Leave a comment


    Jenni Rushton says:

    Everything arrived safely. They will look fabulous on the doors!
    Thank you for such good service.

    Morag Christy says:

    Thank you very much for the prompt delivery. I found the site easy to use, we had trouble finding Pewter stays, but not any more !!

    Janet King says:

    Very impressed with the level of service, the speed of delivery and the quality of the goods. I was unsure of the size of the centre knob I needed and Vicki and Martin helped me get it right.

    Steve Howard says:

    Many thanks Vicki.
    Everything is great and good quality as before. I’ll be buying again in the future.

    Anon says:

    “I recently ordered some nickel coated door furniture from Priors Reclamation. The items were delivered promptly and were of excellent quality and felt very weighty and substantial. I had to swap the door knob for the medium size as the one I’d ordered was too big and this was done promptly and with no fuss. The Priors team have been very helpful and prompt and I would whole heartedly recommend them.”

    D Ruffel says:

    Thank you for my speedy delivery and I am very pleased with the quality of the
    cast iron rim lock and door bolts. I will definitely be using your web site
    again as I often need items not readily available elsewhere.

    Jan Taylor says:

    Order arrived today. Very well packaged and very quick delivery time.

    Mark Berridge says:

    I am happy to make a comment about the service as the whole experience has been excellent. The product arrived on time and was exactly how your web sales page descibed it, excellent quality. The order process was straight forward and you have kept me updated at every stage. I will certainly use your services again.

    Chris Kelly from Sweden says:

    Like your website. It’s very clear and informative.

    Robert Blyth says:

    Very impressed with the quality of the products Priors offer and the high quality fast service, unfortunately my purchase resulted in a return, again handled impeccably. Shall definitely call again.

    Jo Shackleton says:

    Thank you very much – great service. I received new brass knocker today. Many thanks

    Sarah Fielding Pollard says:

    Everything we have received has been lovely quality. We’ll use Priors Reclamation again.

    Lynne Fowler says:

    I’m well happy with my door furniture! Just wanted to say thank you.

    Jemima Barton from Singapore says:

    Love the Octagonal knobs and bell push.

    Kay Collier-Jeremy says:

    Just to let you know the order arrived this morning and my Art Deco items are beautiful, just what I was looking for.
    Many thanks for all your help.

    John Humphreys says:

    Thanks for the Georgian brass door knobs.
    Very pleased with the quality and value for money, together with prompt service.

    Annie Zakiewicz says:

    Just to let you know that I have received the brass acorn window fasteners. I am very pleased with them. They look lovely ….very unlike the thin and corroded ones that are on the windows now!
    Once again many thanks for your help.

    Tracey Scoffield says:

    What excellent customer service!

    David Cronk says:

    Many thanks for your prompt attention. Your customer service is excellent, second to none!

    Jacqueline Dyer says:

    The panelled door arrived and looks really good. Thanks very much for the brilliant service.

    Adrian Creedy says:

    Very pleased with the wooden door knobs you sent through.

    Christine Faruqi says:

    Just a quick email to thank you for the new, larger sized knob which arrived safely on Monday. We had looked at several sites before finding yours and we are impressed with the quality of your products. In addition, I would like to thank you for the excellent service which you provided. It was a pleasure doing business with you!

    Gaby Fletcher says:

    “Great personal service, helpful and with speedy delivery”.

    Lindsay Newitt says:

    I was really impressed with the quality of your door furniture and the service.

    Annie Zakiewicz says:

    My doors are here and I am delighted with them. They look feel and smell gorgeous! Many thanks for the excellent service.

    Becky Eglinton says:

    I would just like to say how impressed I was with your service. My products arrived in double quick time and were of the highest quality and good value, a great combination. Even though I had chosen one thing incorrectly nothing was too much trouble and dealt with very promptly. Would highly recommend you to anyone.

    Camilla Campbell says:

    The Richmond Beehive Knobs have attracted a lot of positive comments and do look lovely.

    Sarah Wilson says:

    Thank you, I have now received the replacement mix and match handles and am very happy with
    them. They are an elegant design with a neat fitting mechanism and much better quality than anything I could find in general hardware stores. I appreciate the way you dealt so responsively with my need to exchange the handles I originally purchased, since the need arose from my own error in using your web site.

    Duncan Skillen says:

    The handles were delivered yesterday, for which many thanks.
    They are superb, better than I had expected.
    The “Art Deco” room is now completed and has that finishing touch which only these handles could give.
    Thank you and please pass my thanks to your helpful and listening staff who took my initial enquiry.
    Many thanks and kindest regards.

    Chris Davis (New South Wales Australia) says:

    Wood door knobs arrived today-perfect match with the original 120 yr old ones on the house.
    Thanks for quality and service.

    Jade Holborn says:

    Was very pleased with the door knobs they look fab, thank you.

    Lee Russell says:

    I would like to thank Priors Reclamation for the very efficient way in which my order has been processed and dispatched.
    My order was sent on Bank holiday Monday and I received it Wednesday evening by courier.
    It is nice to see in these trying days that some company’s do care about their customers
    Thank you once again for your excellent service, I would recommend you to other people and certainly use you again.

    Hannah Wilson says:

    We are really pleased with the quality of the brass door furniture we have bought from you- it looks great!

    Ronnie Brown says:

    The replacement handle is much appreciated. Thank goodness I bought from a company who knows the value of customer service!

    Alexander Fenton says:

    The items arrived today and look extremely nice. Many thanks for your efficient service.

    Oliver Ganske BC Canada says:

    I wanted to thank you for a great international transaction. Communication was great, shipping was fast and the ironwork looks beautiful. You made it feel like England and Canada where but a stone’s throw apart.

    Paul Mitchell says:

    We ordered new Nickel furniture for our front door. Vicki was very attentive and helpful, as we made some initial errors with the order. Vicki pointed the errors out and worked to ensure we got what we wanted. Communication and speed of response was 1st class. Everything we ordered was received is excellent condition and the quality of the items is fantastic. Well done and thank you Vicki. We shall be back for a new floor for our lounge.!!!

    Jeanne Langley says:

    The four panel doors arrived safely. My carpenter tells me they are very good and they are being fitted today.
    Many thanks.

    David Pack says:

    Received the window fasteners today. They look really good. I’ll have to order the stays now!!!

    Phil Waller says:

    Just to thank you for the quick turn around on my order for hinges and door handles. I placed an order on your web site on Monday and I received the items this morning (Wednesday) great service

    Many thanks

    Elizabeth Gorst says:

    Thanks for the very quick and efficient resolution re the letter plate. We safely received the replacement the day after we spoke to you, and much appreciated you sending it out so quickly.
    We’ve been doing a major renovation of our flat, and know that problems along the way are unavoidable. What does matter though is how suppliers help resolve issues – and you were spot on – so thanks very much!

    Graham Dye says:

    Had these Richmond Beehive door knobs and Reeded Handles from you for another job about 18 months ago and was delighted with them. Great quality for the price.
    Thanks for the excellent service and product and prompt despatch.

    Adam Abel says:

    Thank you for keeping me abreast of the order – the brass and nickel sash fasteners are fantastic, so worth spending a little more on.