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Customer Feedback 2012

July 16, 2012

Priors Customer Service Blog 2012
written by Vicki Bale


Priors Customer Service Blog 2012

Here is our Customer Feedback Blog for 2012. If you have not purchased from us before, we hope the comments below will give you the confidence to buy. For more comments please go back to the 2011 feedback. For customers who have made a purchase and would like to leave feedback, please do e-mail us.

To leave feedback please drop us an e-mail. We have had to withdraw direct feedback on the Blog due to huge amounts of unwanted and unrelated spam.

If you are new to us we hope some of the comments on this and previous years feedbacks will give you confidence in the quality of our products and service. We know ourselves that it can be a leap of faith to buy from an unknown website. If you need any assistance we are on the end of the phone to answer any queries you may have. Our products can be complicated and we are here to help.

We do not pretend everyone is happy with us, as of course things can go wrong. If we do make a mistake we will try to correct the problem as soon as we can!

Many thanks to all our customers who have provided some feedback. We appreciate it! Keep it coming!


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    Graham Gawne NSW Australia says:

    Great service. Thank you.

    Susie Ashton says:

    Thanks so much for the lovely high quality goods.
    Excellent upfront customer service and even better after sales service (how refreshing!).

    Jane Jenkins says:

    Thank you so much the iron window fittings look great

    M Stroude says:

    Thanks for receipt of the brass door handles – delighted with the result!

    Paul Lewis says:

    What a great service. Ordered one day and delivered the next. The door furniture is excellent quality and great value. Many thanks I will definately be back for more.

    Julie Joseph says:

    I love this company and not only are the products beautiful and of great quality, the personal service makes them a delight to order from. In the middle of a massive renovation project, when I was simply overwhelmed with the decisions on detail, Vicki was fun, professional and supportive and my order was everything I had hoped for and more.
    Can’t wait to shop some more!

    Michelle Murray says:

    Just to let you know that I am thrilled with my lions knocker and door knob – thank you so much.

    Marc Roberston says:

    Just received my order and the stuff is really very beautiful. Thanks for the great advice too. I’ll definitely recommend your company to everyone.

    Annabel Carter says:

    I have recently purchased some casement stays and door handles from you and am very pleased with both the service and the products. You were extremely helpful and the orders arrived very promptly. I would happily recommend you to others.

    Jane Harrison says:

    Thanks very much. The new letter plate and nickel door furniture looks amazing!

    Leona Elder says:

    The items I ordered late on Tuesday arrived early this morning (Thursday)!

    I can only describe the service you provide as impressive. Yours is the only company I have ever dealt with who emailed to ensure that my slightly unusual order was correct before then promptly dispatching it. The added bonus is that the quality of the door furniture you supplied is excellent.

    I am delighted with your products and your approach to customer care.

    Thank you.

    Peter le Messurier (Guernsey) says:

    Thank you Priors,
    We have now received the order and find the products of very good quality. We are also impressed with the excellent service of your company

    Steve Maxey says:

    Pleased to confirm your parcel arrived on Friday and the numerals from the works yesterday.
    Everything looks good, thanks for your prompt assistance.

    Martin Morris says:

    The replacement letter plate arrived in this mornings post. What an amazing service – pity other companies can’t operate like you.
    Hopefully I can get them all fitted now.
    Thanks again,

    Vicki Mazza New South Wales Australia says:

    Thank you Vicki, great customer service, much appreciated.
    I can’t wait to receive the parcel and put them on our front door! Got it – it’s gorgeous!

    Anne Coe says:

    Many thanks for the quick despatch of this item, I am delighted with my purchase. I had searched for hours on the internet for a large centre door knob in unlacquered brass and everything was either too small or very expensive. Then I came across your site which had just what I was looking for, and not only was the original price very reasonable, it was on special offer. I can highly recommend your company. Many thanks, Anne Coe.

    Antony Mortimer from John Myland Ltd Paints says:

    Goods arrived today. Plan is to replace a PLASTIC handle with the two brass
    centre door pulls on our local church principle entrance doors, St Luke’s
    (circa 1829). We manufacture paint & varnishes and donated paint recently.
    Five sets of double doors to the front portico had not been painted in 40
    years. Centre pulls look fantastic in both quality and scale – doors are
    double & over three meters high each set. Our staff (including me) have been
    busy helping to paint doors with our newly launched paint range. Doors have
    been there since 1829 and I guess the new handles will be in place for many
    years to come once we get handy with a drill.

    Peter Ponsford-Jones says:

    Thank you for the Brass Old Doctors knocker. We are delighted with the quality and finish, it is a lovely item. We are antique clock restorers so know a thing or two about quality brassware!

    A Daruwala says:

    Our Bathroom Fittings are now finally up and looking wonderful. They look lovely and the quality is top drawer. Brilliant service! Our bathroom has never looked so good!

    Hatty Buchanan says:

    Priors have been a delight to deal with.
    We are really happy with all the door furniture we bought: the quality is great and it feels really lovely to the touch. Worth every penny.
    In fact we are ordering more to finish of the last few doors in the house.

    Robert Miles says:

    Crikey, you are efficient and helpful.

    Michael Ludford says:

    Hi folks, many thanks for your speedy delivery – well protected from the delivery people consequently arrived safe and well !!

    TB says:

    Hinges ordered arrived very swiftly as requested. Much appreciated as it enables us get on with hanging new doors without a hold up.
    Excellent service. TB

    Alex Manisty says:

    Just wanted to say that we have used your Nickel Richmond Beehive doorknobs and escutcheons throughout during the recent renovation of our house, and they look great. Not only that, when our builders lost the original screws for the fittings, you helped out at 24 hours’ notice to get us replacements. It’s not often you get great products AND great service! Many thanks indeed.

    Ann Millman-Brown says:

    Just a quick email to say thank you very much for the excellent service and I am delighted with the hinges and window latch.
    Once again many thanks,

    Susanna Ljungberg (Sweden) says:

    The handle and the door bell plate arrived this morning and it´s perfect. Thank you for the effort to get it here so fast! Regards Susanna

    Christine Yandle says:

    Thanks so much for the lovely Art Deco handle. My family just couldn’t understand my joy when I opened it and found what I’ve been trying to find for 2 years – a handle that looks like it belongs in our 1930’s house ! Unfortunately my husband laughed rather hysterically at the price so only have permission to replace the ground floor handles (at the moment – I’ll work on him).
    I will put my order in today and shall enjoy it every time I open a door.

    Christa Brennan (Southern Ireland) says:

    The Brass Door Handles arrived and I am absolutely delighted! Again thank you so much for truly great service.

    David Wilshire (from Sydney Australia) says:

    I took delivery of the Hexagon Bathroom Accessories this afternoon and I am delighted with them.

    Marie Ward says:

    The nickel window latches arrived and look great thanks!

    Christa Brennan says:

    I just cannot believe it – thanks a million for the rapid service!

    Angela Anders says:

    Just thought I’d let you know that I really like the Pewter Monkey Tail Handles. They are quite petite and pretty.

    Helen Crosbie says:

    Our Art Deco Handles turned up today. They are really lovely and just what we need to fit with our existing handles.

    Colin Blackburn says:

    I have been impressed with the quality of the items you have already provided, even more impressed with your swift and efficient response to the missing part in the bell pull but remain concerned for you emailing at all hours, a bad habit I always had too but it helped keep my customers happy too!
    Thanks and be assured I will contact you again if other items are needed and pass on your details when admirers ask where we got such lovely items…that bell pull will mean you’re first in line for recommendations!

    Jan Thompson says:

    Have just received my 3 window casement fittings and would like to say am delighted with the quality of the brassware. Your packing is excellent and fast despatch most welcomed.
    Thank you all very much indeed.
    You are all highly recommended for your fine teamwork.

    Jamie Millard says:

    Thank you very much for my order we are more than happy with our Art Deco door handles and letter plate and can’t wait to see them fitted.

    Mike Frampton says:

    The Original Brass Letter Plate arrived at midday today with the letter post. I’ve fitted it with no problems the location of the fixing screws within the new plate matched up perfectly with the existing holes in the door.
    Many thanks once again for all your assistance.

    Gelila Tekle-Mariam says:

    I have received the iron studs. They are perfect. Just what I wanted. Thank you.

    Barnaby Wiener says:

    The Bathroom Accessories have arrived and are perfect! Thanks.

    Naoise Connolly says:

    I purchased a number of items from Priors last December [see email which included iron casement stays. I am very pleased with the items I purchased and thank you for the prompt delivery also.

    Anne Price says:

    Received the nails today. Wonderful speedy service.
    We are extremely happy with the quality of the nails which we are using for our Oak Palisade Fencing in the garden.
    Would certainly recommend your Company.

    Tommy Robertson says:

    Fastest delivery I have ever come across, well done, thanks. I have all my doors with beehive wood knobs, front doors and small cupboards with beehive brass, all supplied by you.

    Tommy Robertson says:

    Thanks for your too quick delivery so far goods look real good and should look good on my front door

    Sarah Vaughan says:

    Many thanks.
    letterbox, numeral, doorknobs and bell all arrived as scheduled, and looking great on the new-old reclaimed front door: all it needs now is a lick of paint!

    Clare Pannell says:

    Priors Reclamation have provided with us some excellent products, and we will of course come back to you when we need any other products and will refer you to our friends.
    Happy new year and kind regards,

    Pip Molloy says:

    Just to say a big thank you for getting the Large Doctors Door Knocker to me in time for Christmas.
    It really was a great product and very much appreciated.
    Thanks again.

    Tim Lawrence says:

    Thanks for the help/service with the refund etc-much appreciated. I will be continuing to source from you as everything I’ve bought has been really good quality at a fair price – it works excellently with this 16th century building.

    Kari Young says:

    The porcelain cupboard knobs are in situ and look fab. Thank you so much – brilliant service!!

    Allison Holmes says:

    The Classic Round door knobs arrived- they are wonderful, just what we wanted and beautiful quality. The 6 sets are now fitted and look fantastic.