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Customer Feedback 2013

January 23, 2013

Priors Customer Service Feedback
written by Vicki Bale


Priors Customer Service Feedback

Here is our Customer Feedback Blog for 2013. If you have not purchased from us before, we hope the comments below will give you the confidence to buy. For more comments please go back to the 2012 feedback. For customers who have made a purchase and would like to leave feedback, please do e-mail us.

To leave feedback please drop us an e-mail. We have had to withdraw direct feedback on the Blog due to huge amounts of unwanted and unrelated spam. If you want to leave feedback on any review sites, this would be even better!

If you are new to us we hope some of the comments on this and previous years feedback will give you confidence in the quality of our products and service. We know ourselves that it can be a leap of faith to buy from an unknown website. If you need any assistance we are on the end of the phone to answer any queries you may have. Our products can be complicated and we are here to help.

We do not pretend everyone is happy with us, as of course things can go wrong. If we do make a mistake we will try to correct the problem as soon as we can!

Many thanks to all our customers who have provided some feedback. We appreciate it! Keep it coming!





Leave a comment


    Shaun Thompson says:

    Everything arrived yesterday. Brilliant service.

    Stuart Lyall says:

    Just a note to thank you for your service. The rim lock arrived two days after ordering, on normal postage. The quality is excellent and I would definitely recommend you.

    Stewart Barker WCM Construction says:

    I would just like to forward my remarks on your product and service.
    Many thanks for your quick turn around, prompt service and dispatch of your quality goods
    The Padlocks and door handles are of high quality and provide a superior look to our internal doors.
    Once again thank you, I will be placing another order in the next few days.

    Richard Bolton says:

    Just for your information, the sash fasteners that arrived some weeks ago and have now been fitted. They look very good.
    Thank you for your assistance in supplying the fasteners.

    Jeanne Langley says:

    The new items arrived safely this morning. Thank you very much for exchanging the
    ones I purchased in error so promptly.

    Bronagh Mc Cormack says:

    I’m not completely unhappy with the wooden knobs, just a few issues. As l said they look lovely and are often commented on by visitors. I feel completely reassured that we will be able to sort the issues out, due to your excellent customer service.
    I would have no hesitation in using Priors again or recommending you to others.

    Mark Brady says:

    Although by no means inexpensive, the particular door furniture I purchased was available from Priors at the best price on the net. The delivery service, communication, packaging and above all, the superb quality of the items, means that I would recommend them unreservedly.

    Jean Norris says:

    As promised the replacement bolts arrived on Friday and were fitted the same day.
    Thank you once again for the excellent customer service, which is so much appreciated. I have been renovating my home since last October which had been empty for some time and was a complete wreck. In the course of the work I have had to deal with many companies and tradespeople and had come to believe that customer service was a thing of the past.
    However Priors have given me hope that there are still companies in existence that have retained their commitment to good service and customer care.
    I will certainly be recommending you to friends and family.

    Jean Norris says:

    Just to let you know I have now received the door handles and letter box. I am really pleased with both items, love the look and the quality is excellent.

    Steve Ellis says:

    Got the door studs today. Perfect just what I need. Great service too

    Kay Fairall says:

    Just to let you know we received the other parts of the the order and we are very happy with everything.
    Many thanks.

    Rosemary Polden says:

    Thank you so much for all your help. The octagonal centre door knob arrived yesterday and is perfect.

    Sue Thomas says:

    Hi again – just to let you know that the keeper has arrived this morning – very prompt. Thanks again for your constant assistance. Our summerhouse is looking fantastic.

    Chris Gibbons says:

    Terrific service and technical advice, I would not hesitate in recommending Priors to friends.
    Thank you to Vicki for all your help.

    Marianne Tarbuck (Oasis Water Garden Products) says:

    The Bathroom items have just been delivered and I need to tell you how pleased I am with both items they are beautifully made – thank you

    Jocelyn Seitzman says:

    I’ve been so pleased with everything that you send through. And I can’t believe how responsive you are by email

    Fiona Maconie says:

    I wanted to say how pleased we are with the Georgian ebonised door
    knobs, pewterware and the quality of brass knobs we purchased from
    Priors. They were extremely efficient and we received our goods
    quickly. Items returned were refunded promptly. I am extremely
    impressed with Priors as a company for their products and service.

    Jayne Rose says:

    The oak pull handles are well made and look good, just what we wanted for our new solid oak garage doors. In fact we have already ordered another pair to go on the inside. The package arrived within a day and e-mail enquiry beforehand was answered quickly.

    Thank you very much

    Fiona Maconie says:

    We were delighted with your products and your efficient service.

    Andrew Lloyd says:

    Thanks for the new hooks, they’ll fit the dresser now.
    Thanks for your prompt ” no fuss” service and the refund in postage

    Russell Richardson says:

    Our door knobs arrived the other day. Thank you for dealing with the delivery issue so quickly. We have recommended you to others and would not hesitate to deal with you again.

    Bernadette Potter says:

    Dear Vicki, Thank you for letting me know. We have bought some Richmond Beehive knobs previously and really like them.
    Regards, Bernadette

    David Apps (Brass Decor Sydney Australia) says:

    Thanks for the update and the great service.

    Richard Meaden says:

    Just to say all arrived safely. Handle/escutcheon will look great when fitted. I’ll send you a picture once it’s on!
    Thanks again.

    Andre Marsh says:

    The handles have arrived and are fitted, fabulous thank you.

    Felicity Kennedy (Australia) says:

    Just a note to let you know the escutcheons arrived and they are perfect.

    Nicola Pearson says:

    Ebony Wood Door Knobs Beehive
    “My knobs arrived and they are wonderful. Thank you.”

    Andre Marsh says:

    The window fitments I purchased from you a short while ago are now fitted in our house in a room, done in an art deco style and look fabulous!!

    Andrew Cooke says:

    Please may I thank you for the FANTASTIC service I have received from your company. I look forward to the next time we do business.

    Amanda Natanek says:

    Thanks Vicki for the excellent service

    Sarah Hagedorn says:

    I thought I should send some feedback to you regarding your products and services.
    I was looking for a simple traditional letterbox and door handle. I tried the obvious places (B&Q, Homebase etc, etc) with no luck, as all the products looked overly fussy and the quality was somewhat lacking.
    I searched the internet for door furniture and settled on your website as (other than the products looking promising) I liked the look of it and it is easy to navigate. I found exactly what I required, and ordered.
    My order arrived promptly and I was delighted to find aesthetically pleasing, high-quality products (a letter box, door numbers, door handle and bell). They look and feel superb on my new front door.
    I would also like to mention the customer service is exceptional; friendly, professional and well informed. Without a doubt, I would fully recommend Priors.

    Nicola Abbatt says:

    Thanks for new letter box which arrived very promptly on Tuesday while the door was being fitted.
    All in place now and looks great.
    Many thanks for your help, excellent service and great products.

    Paul Markham says:

    The ironware looks fantastic and the quality is great. We wanted to do justice to a lovely old stripped /waxed pine front door and your door furniture has done just that!

    Paul Bartlett says:

    I placed an order on Saturday via the website, cancelled and re-ordered a different item on Sunday. The goods were delivered as promised on Tuesday. Exceptional service from the company and would wholeheartedly recommend them.

    Sebastian Vermeul-Taback (New York) says:

    I got the deco door knobs and the lock!
    Looks amazing!
    Thanks so much, sure we will be doing a lot more business with you!
    Thanks again