• Call Us: 01746 712450
  • Email: vicki@priorsrec.co.uk
  • Shop: Click Here

Customer Feedback 2014

January 31, 2014

Priors great customer service
written by Vicki Bale
Customer Service Feedback

Here is our Customer Feedback Blog for 2014



If you are new to us, welcome! We hope some of the comments on this and previous years feedback will give you confidence in the quality of our products and service. We know ourselves that it can be a leap of faith to buy from an unknown website. We do not pretend everyone is happy with us (hopefully nearly everybody!) as of course things can go wrong. If we do make a mistake we will try to correct the problem as soon as we can!

Our Service

If you need any assistance we are on the end of the phone to answer any queries you may have. Our products can be complicated and we are here to help. The most common technical queries we answer are related to door locks and latches, requirements for external doors, the correct size for door knobs, the use of door handles or door knobs, rim or mortise locks, spindle sizes, different types of window fastener, the supply of items outside our on-line range etc. If we can offer quality advice, we can save you time and carriage costs by getting your order right first time. If there is something we don’t know, we will do our best to find out! We can also answer questions on availability.

Our Products

We buy only from suppliers who we have worked with for some years who’s products we know we meet the highest quality standards. We aim to offer the best quality traditional products that we can source and we stand by our products over time.


Many thanks to all our customers who have provided some feedback. We appreciate it! Keep it coming! To leave feedback please drop us an e-mail. We have had to withdraw direct feedback on the Blog due to huge amounts of unwanted and unrelated spam. If you want to leave feedback on any review sites, this would be even better!





Leave a comment


    Ray Allan says:

    Excellent service ordered cupboard knobs one day delivered next delighted with them thank you Ray

    Thanks very much.
    I know I’ll love them – our whole house has been fitted with your beautiful ebony door knobs,
    was quite pleased we had 2 more doors than expected so I could order from you again!

    I recently ordered some pewter door handles and hinges, and these have now been fittted.
    They look very appropriate in my house, which is an old cottage, and they are also robust, so I am very pleased with them.

    Bill Bootle says:

    I’ve got the nickel door and fittings up now and they look lovely.

    Thanks for all your help.

    Keith Jones says:

    Your customer service is excellent and puts the big boys to shame. I’m a happy customer and will shop with you again.

    Dave Clarke says:

    Art Deco door knobs received thank and they look sensational!
    Thank you for your assistance and extremely prompt delivery

    We bought some iron doors knobs (among other things) from you and were very pleased with the way the items transformed our front door – thank you!

    We finally got round to putting the wooden door knobs on last weekend and they look great! Thanks for all your help.

    Alice O'Neil says:

    I ordered some brass door furniture on-line and was very pleased with its quality and speed of delivery.

    Response quick as a flash! Thank you. I am still deciding about eveything so it will be a while….
    Wonderful website — I love the editorial bits too.
    So glad I found you — completely by chance!

    Elise says:

    Thanks for your email and your fast delivery. The door knocker is perfect.

    The brass door handles and knocker arrived today. They are really beautifully made and were very well packaged. Thank you – I can’t wait to get them on my new door and look forward to buying from you again in the future.

    Many thanks for all your help, much appreciated. We are both truly impressed with the service and will be recommending to colleagues and friends.

    We are very happy with your work thus far. You have been so helpful.

    Julian Blake says:

    My new brass ring door knocker is excellent – looks great and works well – I would recommend it to anyone.

    Thank you for helpful advice and very prompt dispatch.
    The door furniture arrived today and it looks super.

    We have received the brass sash window fittings this morning, thank you so much.
    My boss and I are very impressed with the quality and finish of the product, and hope to do further business with your company.
    We now know where we can get special ironmongery.

    Steve French says:

    Received oak push handle today thank you very much, quickest 7-10 days ever.
    Sliding bolt arrived yesterday, so now I know how my day off will be spent !!!

    Sally Payne says:

    Just a quick line to say thank you very much for being so helpful, the smaller nickel letter box arrived quickly and is perfect proportionally with the knobs, it is refreshing to ring and speak to someone like yourself who really knows their product.
    Many thanks again, I am sure to be back for something else….

    Richard Cook says:

    Thank you so much for your prompt and efficient service. The hook and bell push arrived within 24 hours of placing the order.
    The items are clearly quality products and are very reasonably priced and I have no hesitation in recommending your company.

    I’ve opened my new mirror now and it’s an excellent thing ! Thank you – we will i’m sure order some other things from you – and good that its all Shropshire based too!

    Carl Haley says:

    Vicki, thanks very much.
    Very efficient

    I just received all the Art Deco items ordered. They look lovely – better than on the website. Thank you so much for sending them so quickly.

    Candys James says:

    Great service. My door knobs were delivered promptly and I am extremely pleased with the quality. I will definitely placing more orders when I finish renovating my doors as they really enhance the appearance.
    Many thanks

    Thanks Vicki for an excellent, efficient and fast service and for supplying a much needed product.

    Door furniture ordered from Priors was exceptionally good value for such high quality products. The customer service is also second to none; speedy delivery & they thoughtfully spotted we’d accidentially ordered items in two different finishes and double check what we actually wanted. Many firms would have blindly filled the order without thinking, leaving the customer to rectify it. Not Priors; even their post sale support is great!

    The square brass bell pushes have been delivered and they are perfect.

    David Clarke says:

    Art Deco door knobs received thanks and they look sensational!
    Thank you for your assistance and extremely prompt delivery

    John Ebdon says:

    Many thanks for dealing with my emails and order so promptly.
    The catches arrived safely, by Special Delivery, yesterday morning and are a great design and excellent quality.
    Thanks again for you help

    We have received the ebony wooden door handles. I am very pleased. Very nice product.
    Many thanks for all your help.

    Just letting you know that the Edwardian wooden door knobs have arrived now (they took longer to clear customs here than they did to get here in the first place), and they look great.
    Many thanks for all your assistance with this.

    Rebecca Khan says:

    Thanks for the porcelain door knobs which arrived today. They are really lovely. We are very pleased with them.

    Niall Hayes says:

    I’m very impressed with your service.

    Luna Rossi says:

    Thanks so much for sending my order promptly, it arrived yesterday. The latch seems to be of great quality, really happy with it and with the service!
    Also, I really like the way you describe things on your website as I have never had to buy fittings for a door, it was really helpful, thank you!

    Kevin Ball says:

    The brass Bloxwich knobs you sent were very good, very well made.

    Got the hexagon robe hook – thanks for the speedy delivery. It looks great.

    Thanks so much! We are very pleased with the service you provided and more importantly, our clients are delighted with the ironmongery.

    The 8″ door pulls arrived with me today, we can now close our doors without tearing our finger nails off. I have just fitted one handle, to the sound of our first Cuckoo calling so that must be a good sign, many thanks for your help on this.
    As soon as I have made the other 7 doors, orders will follow for more!

    Just to let you know the loo roll holder arrived last week. I am impressed by the care you take with packing and despatch. It has now been fitted and looks great in the bathroom. It reflects the quality we have invested in the rest of the materials.

    Rachel Steel says:

    I ordered at 8:00am and by the time I had got home from work the products were in my sitting room, I had the shock of my life, thank you so much, really appreciate the punctuality.
    We are delighted with the products and do have another order to place, which I will be submitting ASAP.

    We are absolutely delighted with the quality of all the door furniture products we have bought, the craftsmanship and design is fantastic, giving a very authentic & original look at an excellent price.
    Even the bees wax protective coating and cute “anvil” stamp made us smile.

    Max Falconer says:

    Brass Original Letter Plate received – it looks superb!

    I am delighted with my door furniture, as is my joiner who has created a handsome door to receive it.

    Janet Gears says:

    WOW! That is what I call service! I received my Pewter Monkeytail door handles and
    Stainless Steel lever lock at 10.15 am this morning after only receiving your
    acknowledgement email yesterday afternoon. The patio doors are still being
    made, so the handles etc won’t be fitted for some time yet, however, I do know
    they will look fabulous as I have the same thing on my back door. My daughter
    also has the same handles in her home, so you can tell we very much like
    the product.
    Thanks ever so much for your very prompt execution of my order – and I shall
    recommend your products whenever possible.

    Great service and beautiful products. Thank you!

    The Pewter drawer handles came yesterday and they are lovely. Thank you very much for the advice and service. Both were excellent.

    Dr Redpath says:

    Thank you for your kindness in being true about the lead time. You are so so so gracious, thank you so very much. Im so sorry that we didnt end up ordering from you as I was so impresed with your customer service and help. But fear not, I have a sister that is more than likely going to buy and renovate here in Switzerland too so I hope to send her your way if at all possible.

    Janet Reilly says:

    My chequerboard glass door knobs are beautiful – Thank you!

    Malgorzata Raczek says:

    I have now got my hexagon toilet roll holder. It looks absolutely lovely and it goes with my authentic Art Deco bath taps as well as my Barber Wilson master craft basin ones. Thanks for pulling strings to get it to me promptly.

    Steve Jones says:

    Thanks for your excellent service. Lovely porcelain knobs too!

    Craig Ashton-Potter says:

    Thought I would drop you a line to say a huge thank you for the great service and quality products. Our recent purchase of the Iron & Brass Rim Lock with matching Beehive brassware has completely made the door. We spent ages surfing the net to find something that would do justice for our period door and at your company we found just that. We will definitely be back for more as we progress through our property.

    Hilary Macarthur says:

    We recently purchased black ironware items from Priors. We found the service to be fantastic. We called (several times) and discussed our requirements with Vicki who told us some things to consider which we had not even thought about. This saved lots of time and trouble so we got the order right first time and got the results and look we wanted. The products arrived on a next day delivery and they look lovely. We would not hesitate in recommending Priors. A pleasure to do business. Well done!

    Mick Booth says:

    These are the best engineered doorhandles that I have ever bought. Fantastic quality, a pleasure to fit.

    Susan Serra says:

    It’s a nice new website, very easy to navigate and good looking hardware too.