Customer Feedback 2014
January 31, 2014
CUSTOMER FEEDBACK 2014
If you are new to us, welcome! We hope some of the comments on this and previous years feedback will give you confidence in the quality of our products and service. We know ourselves that it can be a leap of faith to buy from an unknown website. We do not pretend everyone is happy with us (hopefully nearly everybody!) as of course things can go wrong. If we do make a mistake we will try to correct the problem as soon as we can!
If you need any assistance we are on the end of the phone to answer any queries you may have. Our products can be complicated and we are here to help. The most common technical queries we answer are related to door locks and latches, requirements for external doors, the correct size for door knobs, the use of door handles or door knobs, rim or mortise locks, spindle sizes, different types of window fastener, the supply of items outside our on-line range etc. If we can offer quality advice, we can save you time and carriage costs by getting your order right first time. If there is something we don’t know, we will do our best to find out! We can also answer questions on availability.
We buy only from suppliers who we have worked with for some years who’s products we know we meet the highest quality standards. We aim to offer the best quality traditional products that we can source and we stand by our products over time.
Many thanks to all our customers who have provided some feedback. We appreciate it! Keep it coming! To leave feedback please drop us an e-mail. We have had to withdraw direct feedback on the Blog due to huge amounts of unwanted and unrelated spam. If you want to leave feedback on any review sites, this would be even better!