Customer Feedback 2016
January 12, 2016
Welcome to Priors Period Ironmongery! We hope some of the comments on this and previous years feedback will give you confidence in the quality of our products and service. It can be a leap of faith to buy from an unknown website as we know ourselves, being big internet shoppers. We do not pretend everyone is happy with us (hopefully nearly everybody!) as of course things can go wrong. If we do make a mistake we will try to correct the problem as soon as we can. We have been in business since 1997 and are based in rural South Shropshire.
If you need help we are on the end of the phone to answer any queries. Our products can be more complicated than you first think and we are here to help. The most common technical queries we answer are related to door latches and locks, requirements for external doors, the correct size for door knobs, the use of door handles or door knobs, rim or mortise locks, spindle sizes, different types of window fastener, the supply of items outside our on-line range etc. If we can offer quality advice, we can save you time and carriage costs by getting your order right first time. If there is something we don’t know, we will do our best to find out! We can also answer questions on availability. You can also consult our comprehensive blog where we have many articles to assist.
We purchase from suppliers who we have worked with for some years and who’s products we know meet the highest quality standards. We aim to offer the best quality traditional products and we stand by our products over time.
We really appreciate feedback and would like to thank our customers who take the time to e-mail or comment. Please keep it coming! To leave feedback please drop us an e-mail or leave a comment below. If you want to leave feedback on any review sites, this would be even better!