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Customer Feedback 2016

January 12, 2016

Priors great customer service
written by Vicki Bale


Welcome to Priors Period Ironmongery! We hope some of the comments on this and previous years feedback will give you confidence in the quality of our products and service. It can be a leap of faith to buy from an unknown website as we know ourselves, being big internet shoppers. We do not pretend everyone is happy with us (hopefully nearly everybody!) as of course things can go wrong. If we do make a mistake we will try to correct the problem as soon as we can. We have been in business since 1997 and are based in rural South Shropshire.

Our Service

If you need help we are on the end of the phone to answer any queries. Our products can be more complicated than you first think and we are here to help. The most common technical queries we answer are related to door latches and locks, requirements for external doors, the correct size for door knobs, the use of door handles or door knobs, rim or mortise locks, spindle sizes, different types of window fastener, the supply of items outside our on-line range etc. If we can offer quality advice, we can save you time and carriage costs by getting your order right first time. If there is something we don’t know, we will do our best to find out! We can also answer questions on availability. You can also consult our comprehensive blog where we have many articles to assist.

Our Products

We purchase from suppliers who we have worked with for some years and who’s products we know meet the highest quality standards. We aim to offer the best quality traditional products and we stand by our products over time.


We really appreciate feedback and would like to thank our customers who take the time to e-mail or comment. Please keep it coming! To leave feedback please drop us an e-mail or leave a comment below. If you want to leave feedback on any review sites, this would be even better!

Leave a comment


    Erikjan says:

    The tilting mirror was delivered safe and sound. Many thanks for all your help and effort.

    Tails says:

    The service I received was amazing. Unfortunately I had to return my items and I received a refund immediately. Thank you so much!!

    Desmond Maitland says:

    Loo holder arrived safely and is perfect. Great product and great service. Thank you so much.

    Suzanne Cox says:

    Thank you so much for your excellent service. The central door knob is perfect.

    Marianne Fisher says:

    The brass cupboard knobs arrived today and they are perfect! Thanks so much.

    Roger Ford says:

    Arrived this morning, and just what I wanted.
    Many thanks!

    Marc Jackson says:

    Thank you Vicki, I really appreciated your level of customer service to ensure we get our items in time.

    Lucy Clay says:

    Thank you so much for your sound advice on cupboard knobs and drawer cup handles for my new kitchen. Also I must mention your great service, prompt delivery and top quality products. I will need door knobs next and need look no further than Priors. Fantastic.

    Lucy Jaques says:

    We just wanted to let you know that the letter box plate is totally beautiful, perfect and exactly what we wanted for our doors. It will look very lovely on the doors and at the same time not shout out that it is there either.
    We have since ordered some of your oak pull handles for our doors and these are also really lovely and just perfect for our doors.
    We are very happy with the end products.

    Sally Pizey says:

    Just wanted to thank you for the excellent service received from you. I am delighted with the goods I ordered too and would definitely recommend you.

    Lorna Forsyth says:

    Thank you. What an efficient service, how refreshing.

    Zoe Hopkins says:

    I am extremely pleased with the Art Deco door furniture

    Duncan Childs says:

    All the things we have ordered have been replacements for your better quality products which we have been very pleased with so far.

    Zoe Hopkins says:

    I am extremely pleased with the Art Deco Door Furniture. Thanks.

    B Renski says:

    Thank you Priors for an excellent fast service, seller communications and secure packaging. Will continue to purchase and definitely recommend.

    B Renski says:

    The Art Deco knobs are great.
    I am going to order more to replace my existing stuff.

    Anne Pinder says:

    So impressed with your service – thank you.

    Angela Eccles says:

    Am so pleased, the oval door knobs look beautiful and are completely right for my 1920’s house -no doubt due to the information you gave me in helping me to choose the correct door knobs!
    Thank you for all your help and advice. I will be recommending your company to my friends. It’s a real delight to work with a dedicated company who delivers high quality goods/service alongside skilled knowledgeable advice.

    Christine Page says:

    The pewter handles are lovely.

    Hayley Pearson says:

    Very pleased with everything. Thanks again.

    Hayley Pearson says:

    Everything great. Very pleased with all I have kept. Thanks again and very best wishes.

    Gillian Syme says:

    Excellent service from order through to delivery with regular email contact and updates. Black iron door numbers look very good and will complement the rest of the black door furniture very well. I shall keep your name in my ‘favourites’ list.

    Vicki Bale says:

    Thank you Gillian.

    Rowan Hardy says:

    Pewter window fasteners arrived safely and look really excellent. Thank you for the great service.

    Noreen Wade says:

    Thanks so much for all your help and advice. I will certainly be recommending you to others.

    C Walton says:

    100% happy to recommend this company who I ordered from after receiving bad service from an alternative supplier higher on the ‘Google list’. Very competitive prices, everything I wanted was in stock, ordered, received and fitted within 48 hours! I only ever recommend people or companies I will use again personally and this company is one of them. Great customer service and very friendly. Thank you. One Happy Customer 🙂

    Vicki Bale says:

    Thank you very much for your kind remarks and glad you are happy. Hope we can help again.

    Phil Allen says:

    Excellent service thank you. Delivered like a streak of blue lightning. Exceptional!

    Elise Ward says:

    Thank you so much for the replacement screws – they arrived today. Very much appreciated and fantastic customer service.

    Gordon Stephenson says:

    Received the bell push today and hopefully it will be fixed tomorrow. Thank you for organising this so quickly – I know this was just a small item but I now know where to come if I need something bigger! Great service, thank you. Gordon

    Jade Rhone says:

    Nickel door furniture looks lovely on our new front door. Thank you.

    Hermione Holmes says:

    Love the door knobs.

    Sue Green says:

    Thank you so much for brilliant service, with speedy despatch of handles, locks and hinges. We’re very impressed with the quality of the goods supplied, even better than the photos on your website. Many thanks for the prompt and professional service, very helpful when carpenters move fast!
    Highly recommend your company to all who ask, we’ve had a couple of favourable comments already and much is still under wraps!!

    George says:

    Great service and very fast
    Thank you

    Karl Allen says:

    Great door stuff came today and is lovely.

    Andy Heaps says:

    Many thanks for the quick delivery which has just arrived. Everything is fine and at the top end of the quality range. We’re delighted customers!

    Kate Herrtage says:

    We have received the Albert Rim Locks which I am pleased with, so thank you for those!

    Sharon Ozbek says:

    Good communication and a very nice product

    Ali Hellewell - Wimbledon says:

    After searching the web and visiting various hardware shops, we narrowed our search down to Priors, for being the most impressive website, with high quality door handles. We cannot fault the excellent customer service we received from Vicki the owner. If you are not quite sure about what you are looking for, do take the time to call Vicki. She has so much knowledge and experience with door hardware and an excellent relationship with the manufacturers.

    Vicki helped us make a decision on the right type of door handles for our Victorian house and we are delighted with the final product. The door knobs arrived, beautifully packaged and within days, rather than the six week lead time. This is the kind of service that sets Priors apart from any other suppliers and we would happily recommend Priors to our friends and family.

    Alex Macgregor - Architect says:

    I have just received the two brass slide bolts I ordered from you and I have to say that they are quite superb with a great polished finish. Frankly I am delighted with them. I thought that I should let you know of my pleasure at the craftsmanship of the bolts and, of course, the service provided by your company.

    Gareth John says:

    Everything looks in order so thank you for your advice and flexibility throughout.

    Ian Clark says:

    The bathroom fittings are great thanks.

    Sally Doyle says:

    Your rim locks and handles are so beautiful and they lift the whole house.

    Dave George says:

    Absolutely delighted with the door furniture from Priors – and indeed with the service. Ordered after 6pm and received an instant, personalised, email indicating availability of goods but also a word of warning on the suitability of one of the furniture elements. Following a discussion with Vicki (at about 6:30pm), we altered the order to reflect their recommendation. In addition we received a rebate on the P&P. Quality is outstanding and the end result better than we could have hoped for! Thank you all.

    Rosemary Johnson says:

    My order arrived today (12/5/16),excellent service, I am delighted with the nickel octagonal centre door knob and it will look very plush on my front door.
    Thank you

    Lemberk CZ says:

    We received the goods. Really very good and quick delivery.

    Michael Fasulo (New York) says:

    I can confirm receipt of that key hole cover.
    It’s exactly what I needed.

    Sarah Barrett says:

    The letter plate and escutcheon arrived today. I’m very pleased with their quality. Many thanks!

    Veronica Wilkins says:

    Order arrived safely . Delighted with the service and the quality of the Ring Brass Door Knocker. It’s going to look great once the old door is renovated. I am now going back on your website to see what else I can buy!

    Jim Trotter says:

    Thanks for the iron window fittings.
    Very nice quality I must say – hence the note. They look great in our 17C cottage. Probably the best ones I have yet found.

    Peter Roland says:

    Thanks – the package arrived today. The brass door bell push looks very smart. Now all I have to do is get hold of our elusive electrician.

    Jeremy Sargent says:

    Just to say that our cupboard door knobs arrived today, well packaged and to time as promised.

    Susanna Ljungberg says:

    Hello Vicki,
    Thank you very much. The brass handle and door bell arrived safely and everything is very fine! Easter regards from Sweden and Susanna

    Sam Fenwick says:

    You have brightened my day! A huge thank you for all that extra effort.
    Fantastic news.
    Many thanks again

    Ray Vanes says:

    I got the brass pull handle this morning, a lovely design and well engineered.

    Paul Sweeny says:

    I received the ebonised wooden beehive door handles this morning. They look great. Just what I needed to match my old ones and as you said they will work on my rim locks too.
    Thanks for you help and a swift delivery.

    Lesley Adams says:

    The pewter pull handles arrived on Friday – lovely – and hubby fitted them on today and still lovely!!
    Many thanks for your help.

    Lis Mable says:

    Fast delivery and LOVE the product! Thank you!

    Paula Johns says:

    I just wanted to thank you for the excellent service you continue to offer. We have been delighted with everything that we have bought from you over the years and equally impressed with your responsive service.

    Brian Pound says:

    Service was brilliant. Delivery, despite a warning that it may be delayed was shipped next day and arrived the day after. The quality of the Brass Rim lock and Brass beehive door knobs is excellent. Our 500 year old house will look so much the better for the addition of these traditionally designed fittings. The personal note from Vicki is a lovely touch. Well done!. Best website I’ve dealt with for years! Keep up the good work. Brian

    Lee Tomkins says:

    Thank you Vicki
    As an appreciation of the exemplary service I have donated £10 to your charity cause. Good luck with the Ironman.

    Jon Toy says:

    Wonderful, thanks Vicki!
    The brass Albert rim locks are much more refined than others I’ve seen. I think we will be ordering more for our other doors!

    Selena Gaskarth says:

    Just to let you know we have received the nickel centre door knob Harley and it is perfect.

    Pat Coates says:

    Just a short email to let you know we have just received the hooks and escutcheons by post. They are not fixed yet and came without screws but they look very nice and are heavy.

    Thanks so much for your help in getting them to us so quickly

    helen says:

    Prices and products are brilliant.. and the service is 2nd to none. It is so valuable, to me, to get such a personal service and to deal with a company that really know their products and the industry. Fantastic!

    Vicki Bale says:

    Thanks so much for your kind comment and glad you found us. We look after lots of interior designers as door furniture can be tricky. Come back to us again soon!

    Diana Simpson says:

    The replacement handle arrived yesterday most promptly, so once again thank you for your swift attention.

    Beverley Leach says:

    Thank you for your great after sales service and to say that your pewter range of door furniture looks fantastic on our front door! A real touch of class!!

    Miss Drew says:

    Thank you Priors for the fantastic amber glass cupboard knobs. Delivery was exceptional. They look fantastic upon cupboard doors and give a warm glow to a dimly lit room.

    Mushtaq Iqbal says:

    Thank you for all your assistance with the door furniture and we will definitely be using you in the future as the quality of the products was excellent.

    Catherine Seabrook says:

    I should have sent an email to you before now to thank you for dealing with the exchange – we are very pleased with all our door furniture and you have been an excellent firm to deal with – thank you!

    Helen Close says:

    Thanks very much, the glass door knobs arrived safe and sound. They are beautiful. Love the green ones!

    Susan Mayne says:

    Thank you Vicki – very efficient!

    Hugh Melvin says:

    Many thanks for my order received today. The door knobs are fantastic and I have already fitted them to my refurbished door.

    Marc Clancy says:

    All is perfect and thanks for all your help, the new hinges arrived in super quick time so many thanks, they look fab.