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Customer Feedback 2017

January 13, 2017

Priors great customer service
written by Vicki Bale

Customer Feedback 2017


Here is our Priors Period Ironmongery feedback page for 2017. We hope some of the comments made in this and previous years feedback pages will give you confidence in the quality of our products and service. Being big Internet buyers ourselves we understand it can be a leap of faith to buy from an unknown website. We do not pretend everyone is happy  (but hopefully nearly everybody!) as of course things can go wrong. If we do make a mistake we will try to sort it as soon as we can. We have been in business since 1997 and are based in rural South Shropshire.

Our Service

If you need help we are on the end of the phone to answer any queries and we have many years of knowledge and product expertise. Our products can be more complicated than you first think and we are here to help. The most common technical queries we answer are related to door latches and locks, requirements for external doors, the correct size for door knobs, the use of door handles or door knobs, rim or mortise locks, spindle sizes, different types of window fastener, the supply of items outside our on-line range etc. If we can offer quality advice, we can save you time and carriage costs by getting your order right first time. If there is something we don’t know, we will do our best to find out! We can also answer questions on availability. Please consult our comprehensive blog where we have many articles to assist.

Our Products

We purchase from suppliers who we have worked with for some years and who’s products we know meet the highest quality standards. We offer best quality traditional products and we stand by our products over time. Many items are English made, all bathroom accessories and many brass and nickel plated items. In this market you get what you pay for, beware cheaper items with poor quality castings, brass which is plated and not solid, poorly lacquered products etc etc. They will look bad and have a short life.


Customer feedback is really important and we thank our customers who take the time to make contact. To leave feedback just drop us an e-mail or leave a comment below. If you want to leave feedback on any review sites e.g. Google, this would be great too! Please refer to last years Customer Feedback 2016 for more comments.

Leave a comment


    Reg Poerscout-Edgerton says:

    Just wanted to say thank you, the brass beehive cupboard knobs just arrived and they’re great (of course!).

    Jo Mitchell says:

    Collected both packages from PO this evening, as always delighted with products.
    Thank you.

    jo says:

    Received door hangers, cottage door knobs and door bell, as always extremely pleased with quality of items, packaging and fast delivery
    Thank you Vicki

    Keith Holdsworth says:

    I ordered a letter plate and was given precise details about the product . The delivery and service was excellent.

    Olivia Pike says:

    Just wanted to say how lovely the iron lock cover is. As always really pleased with our orders and the quality as usual, is of a very high standard.
    Looking forward to placing future orders.

    David Clark says:

    Deco knobs all received yesterday, thank you again for your fantastic and speedy service.

    Simon Gooderham says:

    The large Bloxwich door handles arrived 24 hours from ordering and they are actually better than they appear on your website.
    They already have an aged patina, and fitting was an absolute doddle. Our front door does not know what has hit it! A vast improvement on our ancient broken handle, what a transformation.
    Thanks for all your assistance in the choice, ordering and delivery process.

    Lawrence Kneale says:

    Thank you for sending my order so quickly.

    James F says:

    Excellent 5 star service, speedy delivery – extremely pleased with purchase. Thank you.

    Elaine Goldthorpe says:

    Our toilet roll holder arrived yesterday thank you, we are very pleased with it and with the customer service.
    Thanks again

    Nick Sewell says:

    Vicki the sink frame looks great. Thank you

    Graeme Willgoss says:

    Hinges safely delivered today. That’s brilliant service. Thanks once again.

    James Christopherson says:

    The rectangular tilting mirror arrived today. Looks great. Thanks

    Larry Sicular (New York) says:

    The glass cupboard knobs were delivered an hour after I got home on Tuesday.
    And they are utterly gorgeous. I could not be more pleased.

    Colin Coombs says:

    Just to let you know that my order for porcelain cupboard knobs has just arrived and they look fantastic.

    Larry Sicular (New York) says:

    The glass cabinet knobs were delivered an hour after I got home on Tuesday.
    And they are utterly gorgeous. I could not be more pleased.

    Olivia Pike says:

    Again, many thanks for your prompt and super service.

    Zara Hayward says:

    Thanks Vicki. Much appreciated. Excellent service.

    Ben says:

    Great website but as important is someone at the end of a phone who knows the business inside out. Prices are competitive and the product exceptional.

    Bill Kastler USA says:

    Thank you so much. I appreciate all of your help and assistance.

    Andy Kelly says:

    Following a problem with 3 year old handles:

    Just to let you know that the handles were returned yesterday. I can see that the box says refurb on the outside but the handles look like new! Smashing! Thank you.

    Jane Cairns says:

    The brass locking window fastener arrived safe and sound this morning and it looks just right. Thank you Vicki.

    Olivia Pike says:

    Again a pleasure doing business with you.

    Cheryl Harvey (New Zealand) says:

    Vicki thank you so much for your help.

    Jo Mitchell says:

    Vicki hi,
    Received parcels safe and sound yesterday.
    Quality of product didn’t disappoint, my third order from you guys and will be definately be placing further orders.
    Regards and thanks

    Paul Ashford says:

    Just to let you know both nickel items arrived and look great. Thanks for your help.

    Stephen Russell says:

    I ordered a pull knob on Sunday evening and I’ve just fitted it on Tuesday evening!
    Really good quality product and really good service, price was pretty good too,
    I will use again.
    Thank you

    Elaine Harvey says:

    I’m very pleased with my brass order.

    Jenny says:

    Thank you, all arrived. Excellent quality products

    Brian Davies says:

    I paid £98 for a pair of handles but because it would take 5 weeks to fulfill the order I was obliged to cancel.
    My money was immediately refunded, no questions asked.

    Adam Skeggs says:

    Thank you for your continued help, your client service has been outstanding!

    Josh Janisak says:

    I finally completed my front door project and wanted to share a couple of photos. The letter plate is lovely, I’m so happy. Thanks again for all your help and kindness. Hope you’re doing well.

    Drummond says:

    Door knocker choices were excellent, Great customer service & advice. Goods arrived quickly -well packed and perfect for the job in hand. Thank you

    Thanks Vicki – what service – what communication. Hope knocker is in same class!

    Lovely product and excellent service from yourselves.

    jo says:

    This is my second purchase from Priors and certainly won’t be the last. The delivery was very quick, and letter box purchased was just what we wanted for the front door. The quality of the product didn’t disappoint and the packaging ensured it wasn’t damaged on arrival. Thank you.

    After hunting to find this specialty hardware that seems not to exist in the US…I was thrilled to find Priors! The customer service has been absolutely wonderful! All of the products I ordered are beyond beautiful! I am so excited!! I know I will be ordering a lot more in the future!

    Michael Snowden (USA) says:

    The parcel tracking was excellent and the pewter handle has been fitted and it is just beautiful.
    Thank you

    I just wanted to let you know how pleased I am with the door knob and keyhole escutcheons that I bought and were delivered today. They are not cheap but I am delighted with the quality and how excellently they fit my old Georgian door. They look fantastic.
    Many thanks indeed.

    Jane Gregory says:

    We were really struggling to find slide bolts which would be suitable for bathroom doors in a Georgian stately home – everything we saw was either too small for the large doors, was too angular or looked cheap! We were delighted, therefore, to find the brass slide bolts on your website.
    We needed the bolts urgently; I left a message on your answerphone, you called back very promptly, got the bolts in the post to us and they arrived first thing this morning (next day delivery), in plenty of time to be fitted in time for house guests this weekend.
    We cannot thank you enough – you have provided a genuinely superb service. I have saved your website as a “favourite” and will definitely be coming back to you in the future. Thank you very much.

    Frances Howard says:

    Once all of this latest batch of ironmongery has been fitted we will have worked our way around the whole cottage over the last six years, replacing window latches and door hardware throughout. We are delighted with the overall effect, which sits in perfect harmony with the old beams and plaster here.
    I would like to thank you for your excellent service each time I have placed an order with you. It has been a pleasure doing business with you and I will happily recommend your website to others.

    Ian Brown says:

    Order delivered bang on time by the delivery company.
    Thanks again for your help.

    Andrew Moon says:

    Just to say, many thanks for the replacement door knob which arrived safely last week.
    I would like to thank you for an excellent service and product, as well as sorting out my query very promptly.

    Kathy Stedeford says:

    Just to say the handles arrived on Thursday, they look fab!

    Anne says:

    Very prompt and professional service, goods arrived just days after ordering.
    I am restoring some very old Irish pine furniture and the Porcelain cupboard knobs were perfect.
    Would highly recommend this company.

    James Argyle says:

    One of the best suppliers I have dealt with this year, without a doubt. Thanks again.

    Jo-anne Sharpe (Australia) says:

    Thank you for the beautiful Ebony door knobs, we received them really quickly.

    jo says:

    Fast delivery and really pleased with quality of product received, will look to place further order and recommend to friends.

    Paul Cavanagh says:

    Thanks Vicki – just fitted my cottage knobs and they are perfect. Thanks for all your help.

    Louisa Henriques says:

    I have purchased, for a large quantity of doors in our new house, a variety of door ironmongery from the unique selection that Priors Reclamation offer on their website.
    I am delighted with my purchases, all excellent quality, beautifully made, meeting not only the practicality requirements but also the authentic look I wish to achieve.
    I am also impressed with the exceptional service.
    This company has a very high standard and I thoroughly recommend them and their products.

    Annette Cunningham says:

    Many thanks for the beautiful brass door knocker. We have bespoke mahogany doors and this knocker looks amazing on the front door. I’ve searched for some time but was unable to find solid brass until I found your website. Delighted- thanks again.

    Jonathan Blair says:

    The door knobs arrived today as planned. Thanks for the great service.

    Hilary MacArthur says:

    Everything arrived exactly as promised.
    I purchased the penny hinges for my oak doors after really good advice from Vicki at Priors about the size and type of hinge. They are looking gorgeous! Also bought the Oak Suffolk latches for the same doors and they are really fab. A perfect match for the unfinished oak.

    Stewart Pedder says:

    Just a note to let you know that Art Deco brass handles have arrived safely and we are very pleased with them.
    Thank you and kind regards.

    Nicholas May (Western Australia) says:

    FYI – The knobs arrived today! Many thanks for the prompt service.

    Louisa Henriques says:

    Excellent 5 star ***** service.

    James Argyle says:

    So pleased with the Richmond beehive door knobs and Davenport rim locks. My joiner has just said that it’s the best door furniture he has ever seen (and he has seen plenty)!
    They are expensive, but I can’t believe cheaper alternatives will come close in terms of feel/weight.
    If I ever sell my house, it’s gonna be without door knobs!

    Thanks again.


    Ruth Reaney says:

    Excellent personal service, quick delivery and speedy return completed. Thank you.

    Kate Martin says:

    Just to say thank you very much. The screws arrived today. Much appreciated.

    Kate Simkin says:

    The Richmond Beehive nickel door knobs have been put on already and look amazing. Thanks for such a great product and all your advice.

    Beverley Baker says:

    Hi, thank you very much for the pewter handles. They’re really lovely and we are very happy with them.

    Diana Holdsworth says:

    All arrived safely today as promised, over the moon – they’re beautiful, thank you so much, brilliant product and brilliant customer service!

    Josh Janisak USA says:

    The mail slot just arrived. Incredibly well made and very nice, I’m pleased. Thanks so much. I’ll keep in touch as the final door parts and installation comes together.

    Erikjan says:

    The tilting mirror was delivered safe and sound on monday. Many thanks for all your help and effort.

    Peter Kamerling says:

    Just to say that the door knocker arrived a few days ago in good order. It was very well packed and we are delighted with its speedy delivery. More importantly, it looks great on our white wooden front door !

    Alex Macgregor - Architect says:

    The brass slide bolts are so beautiful. Thanks again.