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Customer Feedback 2018

January 8, 2018

Priors great customer service
written by Vicki Bale
Priors Customer Service Feedback

Priors customer feedback 2018


Here is our Priors Period Ironmongery feedback page for 2018. We hope some of the comments made in this and previous years feedback pages will give you confidence in the quality of our products and service. Being big Internet buyers ourselves we understand it can be a leap of faith to buy from an unknown website. We do not pretend everyone is happy  (but hopefully nearly everybody!) as of course things can go wrong. If we do make a mistake we will try to sort it as soon as we can. We have been in business since 1997 and are based in rural South Shropshire.

Our Service

If you need help we are on the end of the phone to answer any queries and we have many years of knowledge and product expertise. Our products can be more complicated than you first think and we are here to help. The most common technical queries we answer are related to door latches and locks, requirements for external doors, the correct size for door knobs, the use of door handles or door knobs, rim or mortise locks, spindle sizes, different types of window fastener, the supply of items outside our on-line range etc. If we can offer quality advice, we can save you time and carriage costs by getting your order right first time. If there is something we don’t know, we will do our best to find out! We can also answer questions on availability. Please consult our comprehensive blog where we have many articles to assist.

Our Products

We purchase from suppliers who we have worked with for some years and who’s products we know meet the highest quality standards. We offer best quality traditional products and we stand by our products over time. Many items are English made, all bathroom accessories and many brass and nickel plated items. In this market you get what you pay for, beware cheaper items with poor quality castings, brass which is plated and not solid, poorly lacquered products etc etc. They will look bad and have a short life.


Customer feedback is really important and we thank our customers who take the time to make contact. To leave feedback just drop us an e-mail or leave a comment below. If you want to leave feedback on any review sites e.g. Google, this would be great too! Please refer to last years Customer Feedback 2017 for more comments.

Leave a comment


    Chris Catlin says:

    It’s really nice to receive great customer service these days, so thanks again and we will certainly use you in the future, should we need door furniture.

    Vicki Bale says:

    Thank you for your kind feedback. It is much appreciated.

    Nicholas Riddell says:

    Personal service on line – an unexpected pleasure … and a good product at a good price, with the order handled very efficiently

    Simon Routh says:

    Thanks Vicki. You are very helpful.

    Rob Swindell says:

    Package arrived safe and sound. Really pleased with the nails by the way.

    Martin Dinham says:

    Thanks for all your help – and the great products. The solid unlacquered brass really makes a difference.

    Richard Stewart says:

    We’ve just had the brass items delivered. Thanks very much, they’re perfect.

    MONGER says:

    Great company. Vicki Bale was more than helpful. I wouldn’t hesitate to use them again.

    Brian Quirk (Quirk and Associates) Malaysia says:

    The Octagonal central door knobs are installed and look amazing, thank you so much for rushing them out to Kuala Lumpur for us! They arrived Monday morning and were installed Monday evening, just in time for Tuesday’s event. Again really appreciate your help!

    Olivia Pike says:

    Handles arrived safe and sound and excellent as usual. Thank you for such wonderful service.

    Martin Dinham says:

    Thanks Vicki for this very prompt response. The previous door knob set I ordered was just the job so I had no hesitation in ordering another 6!

    Awsan Norman says:

    Thanks Vicki
    Excellent quality items and customer service and hence I’m ordering from you again

    Karen Byrne says:

    Many thanks.
    The bell arrived today and we love it.

    Nick Young says:

    Always nervous that you buy furniture that doesn’t look right, but we are very happy with our decisions and how it all looks. Thank you.

    Gillian Self says:

    Thank you for your extremely prompt response to my order.
    Very excited, and looking forward to receiving my it in due course.

    Anthony Bass says:

    Oh joy of joys.
    We have a beautiful set of your Art Deco handles adorning our front door.
    They are functioning perfectly and it is such a pleasure to open the door without fear of major trauma.
    I can now remove the disclaimer signs and advise my lawyers that there should be a reduction in the personal injury claims.
    Thanks for all your help.

    Keith Sumner says:

    Thank you for all the fab door furniture you have supplied us with recently (and very nice personal communications with each order). We just had a joiner make us a new front door and all the nickel door furniture on it in the pic attached (apart from Yale lock) comes from your firm and loads of people in our street are commenting upon it – ‘classy’ and ‘tasteful’ are oft repeated comments! The door knob is really delicious to use. On the inside of the door, the fittings for the knob, knocker, and letter plate look very nice also (in fact, I’ve never in my life found the back of a front door to complement the front of the door so well).

    Anthony Bass says:

    There was no need to worry about the Royal Mail ‘cos the mailman hath cometh and what treasures he bore.
    Excited I was.
    A futuristic silver clad box, beautifully packed and enclosed within were brass handles to end all brass handles
    They are the business. Attractive, solid and functional – a joy to behold.
    Now I will reserve any further comments until they are fitted and doing the job for which they were designed.

    Antonia Seager says:

    Vicki, thank you very much. Great service!

    Beverley Morrow says:

    Door handles are absolutely stunning. Exactly the look I’m after. Thanks for sorting those.

    Mark Morris says:

    Product arrived today, really happy with it, top quality! I will definitely be a returning customer. Thanks Vicki.

    Tony Couper Woods says:

    Thank you. The espagnolette door handles look great, very pleased.

    Roger Hicks says:

    The Edinburgh pattern brass door knobs arrived safely and I am very pleased with them. They were worth the wait and will look great when they are fitted.
    Many thanks.

    Deirdre Russack says:

    The finger plates are safe and sound in Canberra. Thank you so much for your help with these – cheers.

    Sue Nebbett says:

    The Iron Letter Plate Cover arrived today and has already been installed. Excellent quality product and finishes off our newly painted door. First class customer service and prompt delivery too. Thank you.

    Sally Pierce says:

    We are very pleased with the 8 hat and coat hooks (83543) recently bought from you. Many thanks.

    John Nicolson says:

    Incredibly efficient! Thank you. The sash fasteners arrived today and look great.

    Vikki Campbell says:

    I managed to get to the post office and picked up the door knobs. I am so so pleased with them, they are absolutely gorgeous … I had better get a move on and paint the doors they are going on!
    Thank you again for sending them so quickly!

    Barbara Johnson says:

    Just a quick note – the main part of my order has arrived this morning. I am absolutely delighted with the quality of the brass and just need the number ’10’ to complete the set! I really appreciated all your patience, advise and total professionalism, it has been a pleasure dealing with you.

    Carl Bolton says:

    Received replacement pewter ring knocker and it looks just fab!
    Apart from the fault, really pleased with the quality and service – You can always gauge how good a company is with how they deal with things that go wrong! Thanks ever so much Vicki.

    David says:

    Superb quality brass door handles, exactly what I was after. Next day delivery for both transactions.

    Sally McLeod says:

    The door knocker arrived a few minutes ago. It looks lovely. Thank you.

    Scott Clark says:

    Just a quick line to say the replacement 7005 just arrived in perfect condition and thank you for including the escutcheon, as well. I am slowly building my dream home cinema at the end of our garden and cannot wait to see the items you sent on the attached door. I appreciate your help in speedily resolving the issue and sending a replacement knob straightaway!

    Lynn Denison says:

    My order arrived the day after I placed the order, very well packed. I am delighted with the contents, extremely good quality and very stylish. Vicki was very helpful when I contacted the company. Cannot recommend too highly.

    Maureen Bradshaw says:

    Thank you for the wonderful service Vicki, really pleased with our door knocker and centre knob. Both are lovely quality and beautifully finished. They are going to look amazing on our new door.

    Sarah Whitehead says:

    Many thanks for the very responsive service Vicki.

    Alison Price says:

    Thank you for the prompt arrival of the door handles.
    I’m so happy with them, they are beautiful. Funnily was at Clarence House this week and they have the same handles! I’m in good company.
    Thank you again for your helpful and prompt service.

    Colin Dawkins says:

    I received the door knob sets yesterday, absolutely brilliant. Now I would like to order 5 more sets please.

    James Clark says:

    Thanks Vicki. The knobs and fittings look lovely. I will look to fit them this weekend.

    Howard Lewis-Nunn says:

    My order arrived yesterday and I just wanted to let you know how pleased I am with your product and service. The care in packing shows. The various fittings have given the final finish for the doors.

    Katharine Radford says:

    Thanks again for all your help. As I said, I am really pleased with the brass and it was beautifully packaged.

    Zeb Webster-Allen says:

    Your helps is much appreciated, thank you very much. Your website and products look great so I’m certain we will use you again soon.

    Therese Cooke says:

    Thank you Vicki, ordered just now. Great service!

    Anthea Burdess says:

    Thank you very much for the efficiency! My order arrived today.

    Gerard Paul Cavallari says:

    Thanks for the great service Vicki

    Mark Wood says:

    Thanks, Vicki. Picked it up from the post office this morning. All good with the order,
    many thanks.

    Philippa Drury (New Zealand) says:

    Thanks for all the window hardware and the door knocker. All arrived safely.

    Jane Hamblyn says:

    Fabulous service and beautiful products. My new Priors sash window furniture has made the old windows look stunning . Many thanks for the prompt service too.
    Kind regards Jane

    Chris Hughes says:

    Many thanks again for all your help and assistance with my window fittings – it has been much appreciated.

    Chris Furley says:

    Many thanks for posting the new replacement spring kit’s. I fitted them yesterday & now the handles work fine.
    Your service was outstanding, & it was very kind of you to send the parts with your compliments. A service that is rare today.
    We wish your company continued success.

    Sue Edwards says:

    I have found it very easy to deal with you and your company. Very good and professional customer service.
    And thanks for sending out the new handles so promptly – I was going to phone you later today …… but then I got your email and its all sorted!
    All the best.

    Anka Addis says:

    I am really happy with the products, the brass rim lock and beehive door knobs – they look lovely on the door. Thank you for your help and advice. Kind regards, Anka.

    Clive Burford says:

    The letter plate sent was fitted today and looks great. Many thanks for your help in getting it right for us.

    Matthew Repton says:

    Hi Vicki, just to let you know the door furniture has arrived and all good, thanks for such good customer service……a rarity these days!