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Customer Feedback 2019

January 16, 2019

Priors great customer service
written by Vicki Bale


Customer Feedback 2019

This is our feedback page for 2019. These days everyone asks for feedback and it can get tedious. We don’t hassle you or offer prizes. We simply say, if you are happy with us please leave feedback as it helps give others the confidence that we are a good company. We do not pretend that everything goes smoothly all the time, but if anything goes wrong we will try and sort it out as a top priority. We have been in business since 1997 and have nice bank of customer comments collected over the years, these can be seen on this blog under testimonials. Internet purchasing can seem automated and a bit dull, but we are here at the end of the phone and offer personal service.

Our Service

Door furniture can be complicated and please do talk to us with any questions. We are at the end of the phone or an e-mail to help. The most common questions relate to how fast we can supply and if goods are in stock. We try and keep most things in stock but there are some items or larger quantities which have to be made to order. Technical queries are common, the terminology with locks and latches, rim locks and mortise locks, the correct size for door knobs, letter plate sizing, mixing old door furniture pre and post metric, different types of window fastener etc. We can save you time and money by getting your order right first time and if there is something we don’t know, we will do our best to find out! Please also consult our blog where we have over 200 articles to assist.

Our Products

We work with trusted suppliers who we have purchased from for many years and who’s products we know meet the highest standards of quality. We offer best quality traditional products which stand the test of time. If we can, we buy British.  All our bathroom accessories and some of our door and window furniture come from the West Midlands. These are indicated on the website with a small Union Jack. Great quality in these interior details really shows. Beware cheap items! They can be cast roughly, constructed cheaply, made from poor base metals, brass coated, poorly lacquered etc. They will look bad and have a short life.


We would like to thank anyone who takes the time to help us by leaving feedback. Please e-mail vicki@priorsrec.co.uk or leave a comment below. If you want to leave feedback on review sites or on Google, that would be great too. Please refer back to Customer Feedback 2018 and previous years for more comments.

Leave a comment


    Nicholas Riddell says:

    Personal service on line – an unexpected pleasure … and a good product at a good price, with the order handled very efficiently

    Vicki Bale says:

    Thank you so much Nicholas.