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Customer Feedback 2019

January 16, 2019

Priors great customer service
written by Vicki Bale


Customer Feedback 2019

This is our feedback page for 2019. These days everyone asks for feedback and it can get tedious. We don’t hassle you or offer prizes. We simply say, if you are happy with us please leave feedback as it helps give others the confidence that we are a good company. We do not pretend that everything goes smoothly all the time, but if anything goes wrong we will try and sort it out as a top priority. We have been in business since 1997 and have nice bank of customer comments collected over the years, these can be seen on this blog under testimonials. Internet purchasing can seem automated and a bit dull, but we are here at the end of the phone and offer personal service.

Our Service

Door furniture can be complicated and please do talk to us with any questions. We are at the end of the phone or an e-mail to help. The most common questions relate to how fast we can supply and if goods are in stock. We try and keep most things in stock but there are some items or larger quantities which have to be made to order. Technical queries are common, the terminology with locks and latches, rim locks and mortise locks, the correct size for door knobs, letter plate sizing, mixing old door furniture pre and post metric, different types of window fastener etc. We can save you time and money by getting your order right first time and if there is something we don’t know, we will do our best to find out! Please also consult our blog where we have over 200 articles to assist.

Our Products

We work with trusted suppliers who we have purchased from for many years and who’s products we know meet the highest standards of quality. We offer best quality traditional products which stand the test of time. If we can, we buy British.  All our bathroom accessories and some of our door and window furniture come from the West Midlands. These are indicated on the website with a small Union Jack. Great quality in these interior details really shows. Beware cheap items! They can be cast roughly, constructed cheaply, made from poor base metals, brass coated, poorly lacquered etc. They will look bad and have a short life.


We would like to thank anyone who takes the time to help us by leaving feedback. Please e-mail vicki@priorsrec.co.uk or leave a comment below. If you want to leave feedback on review sites or on Google, that would be great too. Please refer back to Customer Feedback 2018 and previous years for more comments.

Leave a comment


    John McCaffrey says:

    Thank you for the great service, I have just taken delivery of the letter plate.

    Kevin parker says:

    Vicki was extremely helpful after a short phone call late in the day the items were ordered and posted then received by 3pm next day,many thanks great service.

    Tony Gardner says:

    Well done! The door knocker was here when I arrived it will grace a very nice new home in Portsea Victoria Australia. My daughter will be very happy regards Tony

    Mark Walker says:

    All arrived Vicki. Many thanks for the update, excellent nails and very good customer service thank you!!

    Kiley Cameron says:

    The service received by Vicki was just brilliant. She went above and beyond to ensure I could order the product I desperately wanted and have it shipped to Australia at an affordable rate. I’m very grateful for her efforts and her reply to every email was within less than 24 hours. A rare kind of quality service you just don’t often get these days.

    Hilary MacArthur says:

    Great service as always from Priors. Vicki is SO helpful & nothing is too much trouble. Her advice always turns out to be correct. My glass door knobs are divine!!

    Ronnie Brown says:

    WOW – super quick service. Many thanks.

    Gillian Goodbody says:

    Oh my goodness – are you sure? I really appreciate that. What lovely service! Thank you so much.

    Christine Bailey says:

    I just wanted to let you know how pleased I am with the door knob and keyhole escutcheons that I bought and were delivered today. They are not cheap but I am delighted with the quality and how excellently they fit my old Georgian door. They look fantastic.

    Peter Spilsbury says:

    Bathroom items arrived safely.
    Had a quick look and they are lovely !
    Thanks again for all your help and such swift delivery.

    Nicholas Riddell says:

    Personal service on line – an unexpected pleasure … and a good product at a good price, with the order handled very efficiently

    Vicki Bale says:

    Thank you so much Nicholas.