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Customer Feedback 2019/20

January 16, 2019

Priors great customer service
written by Vicki Bale


Customer Feedback 2019/2020

This is our feedback page for 2019 and 2020. These days everyone asks for feedback and it can get tedious. We don’t hassle you or offer prizes. We simply say, if you are happy with us please leave feedback as it helps give others the confidence that we are a good company. We do not pretend that everything goes smoothly all the time, but if anything goes wrong we will try and sort it out as a top priority. We have been in business since 1997 and have nice bank of customer comments collected over the years, these can be seen on this blog under testimonials. Internet purchasing can seem automated and a bit dull, but we are here at the end of the phone and offer personal service.

Our Service

Door furniture can be complicated and please do talk to us with any questions. We are at the end of the phone or an e-mail to help. The most common questions relate to how fast we can supply and if goods are in stock. We try and keep most things in stock but there are some items or larger quantities which have to be made to order. Technical queries are common, the terminology with locks and latches, rim locks and mortise locks, the correct size for door knobs, letter plate sizing, mixing old door furniture pre and post metric, different types of window fastener etc. We can save you time and money by getting your order right first time and if there is something we don’t know, we will do our best to find out! Please also consult our blog where we have over 200 articles to assist.

Our Products

We work with trusted suppliers who we have purchased from for many years and who’s products we know meet the highest standards of quality. We offer best quality traditional products which stand the test of time. If we can, we buy British.  All our bathroom accessories and some of our door and window furniture come from the West Midlands. These are indicated on the website with a small Union Jack. Great quality in these interior details really shows. Beware cheap items! They can be cast roughly, constructed cheaply, made from poor base metals, brass coated, poorly lacquered etc. They will look bad and have a short life.


We would like to thank anyone who takes the time to help us by leaving feedback. Please e-mail vicki@priorsrec.co.uk or leave a comment below. If you want to leave feedback on review sites or on Google, that would be great too. Please refer back to Customer Feedback 2018 and previous years for more comments.

Leave a comment


    Jo Mitchell says:

    Ordered brass doorknobs on 16.9.20, received today 18.9.20, extremely well packaged, delighted with quality
    this is at least the fourth time we have ordered items from priors and have always been happy with products received, will continue to orders products when undertaking next jobs

    Chris Wallis says:

    Informative, efficient and thoughtful service delivery. I recommend Priors for the supply of top class bespoke door letter plates.

    Sue Mills says:

    First class service provided by Priors! Vicki kept me informed about my order and when it was posted out to me. She sourced brass door furniture that was not in stock. I was able to take advantage of the discount offer from the website. The door furniture is really good quality. I would definately recommend this company. Thank you.

    Tracy Daniels says:

    The Art Deco door knocker and centre knob are just beautiful, I almost don’t want to put them outside! Excellent customer service, Vicki is such a lovely, friendly & helpful person, all emails and queries dealt with speedily and efficiently (even when driving!) Have also ordered some escutcheons and looking forward to seeing them on my new front door.

    Vicki Bale says:

    Thank you Tracy. Glad to hear you are happy!

    Helena says:

    The heavy brass door knocker was perfect. It arrived promptly, and dealing with Vicki was a pleasure! Thank you.

    Ryan says:

    I recieved my package in the US quicker than a lot of amazon orders I place. Incredible.

    I had a bit of trouble checking out online, but a quick phone call to Vicki and she got me straightened out.

    I love the products I recieved, they’re just as pictured and the quality is second to none.

    I wont hesitate to order from Priors again. Thanks Vicki!

    Vicki Bale says:

    Thank you so much Ryan.

    Martin says:

    Excellent service and fine products.

    Vicki Bale says:

    Thank you very much.

    Sheila Wright says:

    Just a note to say thank you for your exemplary service. Everything arrived on time as you predicted. Your advice was invaluable.
    Apologies for not responding sooner but we have been involved in major house surgery. Hopefully I shall be back for more door handles when we replace the bedroom doors sometime next year.

    David Richsen says:

    Just to say order received and thank you for the quick service!

    Robert Wulff-Cochrane says:

    Package received. And thanks, as ever, for such exceptional customer service. I look forward to using Priors again.

    John Humphreys says:

    Ordered hand made pewter antique door nails. Arrived on time in full. Look great. Even better than expected. Thank you. Excellent service.

    Elinor Burns says:

    The handle arrived and it’s perfect. Thank you so much for the replacement- I really appreciate it.
    Happy holidays !

    Julia Dove says:

    The brass knobs are already on the cupboards and look beautiful, now l just have to entice and enlist my father in law to come and put all the other lovely items in place.
    Thank you for all your help, your patience, your time, your discount and your emailing to and fro.

    Alan Morrison says:

    Fast eficient service.
    Pleased with the studs,although I thought your company made your own products.
    I have purchased direct from Anvil before,but the products are top quality.
    Thank you.

    Robert Mawby says:

    Good morning Vicki,
    Many thanks for excellent quality ironmongery backed up by first class service.

    Gerard Murphy says:

    Thanks for your swift response, I’m very grateful. I used to work in a call centre so I know good customer service when I see it.

    Lewis Godden says:

    Excellent product (Porcelain door knobs) and fantastic customer service. Thank you. *****

    Dale Blundell says:

    I made a speculative enquiry about a fault I discovered with an item that I had purchased 10 months previous.
    Vicki took details from me, spoke to the manufacturer and sent me a replacement without quibble.

    Great Customer Service

    Vicki Bale says:

    Thank you for your kind feedback. We really appreciate this.

    Pamela Johnson says:

    Thank you so much for the ebony cupboard knobs. They look great in situ.

    Nick Lane says:

    Wow – thanks Vicki – that was super quick and Über efficient!!

    Sheila Mitchell says:

    The service was excellent.

    Mike Dudley-Jones says:

    Great product – fitted and luscious!!!
    Another gate now – begging for equal opportunities!!!

    Mike Dudley-Jones says:

    Brilliant service – and thank you. Lovely website too. Nice to see ‘a class act’.

    Kalven Davis says:

    Just a quick email to let you know that my new brass letter plate arrived today in
    the post, it looks the business, super quality. Great service from Priors.

    Janet Glover says:

    Hi, my order arrived at lunchtime today as promised. Very impressed with the quality of the ironwork and the speedy service.
    Thank you very much.

    John McCaffrey says:

    Thank you for the great service, I have just taken delivery of the letter plate.

    Kevin parker says:

    Vicki was extremely helpful after a short phone call late in the day the items were ordered and posted then received by 3pm next day,many thanks great service.

    Tony Gardner says:

    Well done! The door knocker was here when I arrived it will grace a very nice new home in Portsea Victoria Australia. My daughter will be very happy regards Tony

    Mark Walker says:

    All arrived Vicki. Many thanks for the update, excellent nails and very good customer service thank you!!

    Kiley Cameron says:

    The service received by Vicki was just brilliant. She went above and beyond to ensure I could order the product I desperately wanted and have it shipped to Australia at an affordable rate. I’m very grateful for her efforts and her reply to every email was within less than 24 hours. A rare kind of quality service you just don’t often get these days.

    Hilary MacArthur says:

    Great service as always from Priors. Vicki is SO helpful & nothing is too much trouble. Her advice always turns out to be correct. My glass door knobs are divine!!

    Ronnie Brown says:

    WOW – super quick service. Many thanks.

    Gillian Goodbody says:

    Oh my goodness – are you sure? I really appreciate that. What lovely service! Thank you so much.

    Christine Bailey says:

    I just wanted to let you know how pleased I am with the door knob and keyhole escutcheons that I bought and were delivered today. They are not cheap but I am delighted with the quality and how excellently they fit my old Georgian door. They look fantastic.

    Peter Spilsbury says:

    Bathroom items arrived safely.
    Had a quick look and they are lovely !
    Thanks again for all your help and such swift delivery.

    Nicholas Riddell says:

    Personal service on line – an unexpected pleasure … and a good product at a good price, with the order handled very efficiently

    Vicki Bale says:

    Thank you so much Nicholas.