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Customer Service Feedback – Some Nice Comments

November 19, 2014

Customer Service Feedback
written by Vicki Bale


We continue to get some good feedback from our customers and we thank everyone who takes the time to e-mail.

Here are three customer e-mails in praise of our service and product quality, which we would like to share with you. We try our best to make sure all our customers are happy. Of course we make mistakes, but if we do, we try and rectify them as soon as we can.

“I’ve bought quite a lot of ironmongery from you over the last few years and thought it was about time I said thank you. You stock an excellent range, your prices seem as keen as anyone’s and you always deliver quickly, or let me know if there’s going to be a delay. I also think your website has improved a lot in the last year or two, which does make it easier to find what I’m after. I do hope your business is doing well, you clearly work hard at it and deserve to succeed. Many thanks and keep up the good work.” – James Cooper

Door furniture ordered from Priors was exceptionally good value for such high quality products. The customer service is also second to none; speedy delivery & they thoughtfully spotted we’d accidentially ordered items in two different finishes and double checked what we actually wanted. Many firms would have blindly filled the order without thinking, leaving the customer to rectify it. Not Priors; even their post sale support is great! – Nicky McCrudden

“We recently purchased black ironware items from Priors. We found the service to be fantastic. We called (several times) and discussed our requirements with Vicki who told us some things to consider which we had not even thought about. This saved lots of time and trouble so we got the order right first time and got the results and look we wanted. The products arrived on a next day delivery and they look lovely. We would not hesitate in recommending Priors. A pleasure to do business. Well done! – Hilary Macarthur

For more customer feedback click here. To buy on-line click here


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